Customer Service Sales
Resume:
.**** Bells Ferry Road . Marietta ga ***** .
. 404-***-****.
. ************@*****.***.
Crystal Q. Leamons
OPEN AVAILABILITY
RELIABLE TRANSPORTATION
objective
I am seeking employment within the Real Estate field that
will allow me to be an asset and to apply my education and
experience in expanding my skillsets.
Work of experience
September 2012 - September 2013
Global IQ Data
Marietta GA
Real Estate Market Researcher for Senior Appraiser
. Researched market and property data for
commercial appraisal valuation assignments. Incorporated
property tax card data, property legal descriptions, zoning
data, aerial maps and demographic data into valuation report
templates for Senior Appraiser. Researched market data
specific to property type for traffic counts, demographic
trends, and employment statistics. Assisted in the
preparation of Market Reports and area analysis on specific
investment projects and analyzed comparable sales data to
determine market condition trends. Actively participated in
assigned projects, communicated and participated in property
evaluations. Conducted extensive/exhaustive research via
internet and other research channels: Site To do Business
(STDB.com), The Georgia Superior Court Clerks/ Cooperative
Authority (GSCCCA.org), proprietary databases and LoopNet.
Utilized online Mapping Software/Applications (Google Earth,
Bing Maps, Street Atlas, and Streets & Trips. Knowledgeable
with: Microsoft Office Word, Excel, PowerPoint, and Outlook,
Adobe.). Solid working knowledge of Relational Database
Systems and Geographical Information Systems (GIS). All
within a fast-paced work environment. Worked independently
and adhered to deadlines.
June 2011- October 2011 IST MANAGEMENT
Atlanta
On Call-STAR
Professional work environment
. Provided support to multiple locations (law firms) in
Atlanta Metro areas. Operated mailed, copied scanned and
faxed equipment. Maintained the highest levels of customer
care while demonstrating a friendly and cooperative attitude.
Typed correspondence, filing, copied, data entry, did word
processing, sent and received faxes, sorted mail and other
administrative tasks as assigned. Shipped & Received. Ordered
inventory. Updated employee lists. Picked-up and delivered
mail, parcels, copy jobs and faxes to customers. Lifted
bundles of mail, overnight packages and shipments of paper.
Handled time-sensitive material like confidential, urgent
packages
Maintained copier equipment. Demonstrated flexibility in
satisfying customer demands in a high volume, production
environment, consistently adhered to business procedure
guidelines.
June 2010 - October 2010 Donnelly Communications ATL GA
Customer Service Rep/Account Specialist 404-***-****
. Received inbound calls regarding customer account and
catalog orders, handled and managed customer accounts,
tracked orders, processed payments, and updated any customer
account information as need. Provide best in class customer
service. Met all sales objectives. Maintained strong
knowledge of all products, accessories, pricing plans,
promotions, and service features. Maintained knowledge of
competitive offers and provide critical market feedback to
the Team Manager regarding local competition and
product/service needs. Resolved customer issues and provide
solutions on the first call. Provided efficient, courteous
customer service and assistance in all aspects of product
offerings and services.
July 1, 2009 - January 05, 2010 Teleperformance USA
Albany, GA
Customer Service Representative/Account Specialist
. Answer customer service calls for AT&T, on behalf of
a wide variety of clients in consumer products industries
such as telecommunications, financial services and high-tech,
resolved any and all issues that the customer may have
regarding, providing exceptional customer service, assisting
the customer with new lines of services, transfers of
services, etc Provided customers with information and
technical support and resolve billing questions. In addition,
engaged in research (ranging from simple to complex) and
problem resolution to ensure that our clients' customers can
get the most out of the products or services they have
purchased. Utilized all computer systems and TP Console.
January 2009-April 2009 Tax Break Tax Services Albany,GA
Account Specialist/Secretary
. Greeted clients, processed tax documents, created
customer accounts, preformed many office duties such as
making copies, faxing, gathering account information,
responsible with entering data for clients tax account,
generated financial documents as needed, disbursed tax refund
checks, distributed copies of tax returns to each client,
etc...
May 2008 - August 2008 Peak Fitness Club
Chapel Hill, NC
Sales Consultant 919-***-****
. Generated new membership sales, provided assistance
and service to clients, performed excellent customer service,
increased member retention, upgraded current members with
renewals, prospected potential members and executed many
leads; handled many transactions, utilized many
contracts/agreements, assisted with the maintenance and
cleanliness of the club.
education
August 2013 - Summer 2014 Georgia State University
Atlanta, GA
Major: Real Estate Current Status: Senior
August 14, 2007 - January 2010 Albany State University
Albany, GA
Dual Major: Marketing/Accounting Minor: Business Information
Systems
* Member of The National Society of Leadership and Success
* Member of the ASU Track and Cross-Country Team
August 2006 - May 2007 The University of West AL Livingston,
AL
Major: Marketing
* University of West Alabama Cross-Country Team
August 2004 - May 26, 2006 D. M. Therrell High School
Atlanta, GA
High School Diploma
* Member of 21st Century Program
* Study Abroad Nominee
* Top 25% of Class
REFERENCES
Edward Mims Former Employer 478-***-****
Clarence Williams Former Employer
Contact this candidate