Customer Service Technician

Jeanette Devine

843-***-**** ***********@*****.***

IT SUPPORT

PROFILE SUMMARY

Highly skilled and results driven Computer Technician with 12 years of successful experience in installation and

troubleshooting enhanced with strong administrative skills. Excel at providing technical expertise in the areas of PC and

Desktop Support, computer networking, telecommunications, computer deployment and maintenance. Hands on

experience in leading all stages of system development and programming. Skilled at written and verbal communication of

highly technical information to both technical and non technical personnel. Able to coordinate and direct all phases of

project-based efforts and writing engaging technical documents. Exceptional customer service skills, account

management, follow up, and sales.

AREAS OF EXPERTISE

Customer Service and Account Performance improvement

Management

Strategic Planning

Networking and systems security

Technical Proficiencies

Data integrity and disaster recovery

Platforms Windows 9x/NT/2000/XP/Vista, Ms Exchange Server, UNIX (Solaris, HP-UX), Linux (Red Hat, Yellow

Dog), Mac OS

Networking LAN/WAN Administration, VPN, TCP/IP, Novell, SMS/SQL, 100BaseT, Ethernet, Secure ID,

Internet/Intranet Operations, Disaster Recovery Planning

Languages UNIX Shell scripting, C, HTML, Java, JavaScript, PHP, LAN/WAN Networks, WinZip,

Telecommunications

Tools LAN Manager, Checkpoint Firewall, Symantec Norton Antivirus, Norton Firewall and Ghost, McAfee/Norton

Virus Protection Utilities, HP Open View, Network Flight Recorder, IBM Tivoli, Tripwire, Snort, Lotus

Notes, Microsoft Office Suite (Word, Excel, PowerPoint, Outlook) Access, MS Project, MS FrontPage,

Adobe Acrobat, Internet Explorer, Netscape, Mozilla, Data Warehousing, Corporate Email

Equipment Motherboards, CPU’s Memory, CD Rom Writers, DVD Burners, Cases, Keyboards, Mouse, CRT/LCD

Monitors, Laser Printers, Scanners, Desk Jet Printers, Power Switches, SB500 Digital Check ID Scanner,

Workstation/Register/Kiosk Refresh FY12

EDUCATION

Mid American Christian University Bachelors Degree in Progress

Computer Information Systems Currently Enrolled

Augusta Technical Institute College Augusta, Georgia

Printing and Graphics Technology/Diploma 1994-1995

Jeanette Devine

843-***-**** ***********@*****.***

PROFESSIONAL EXPERIENCE

Consulting 1998 - 2013

Clients Include - Smart Source, Barrister Global Network, Synergy, Go to It Group, Work Market,

Field Nation, Field Solution, On Force

• Utilized a proprietary ticketing system

• Hardware support installs and swap hard-drives

• Shipping/receiving parts, parts inventory and tracking management.

• Diagnosing and replacing parts/hardware on IBM/Lenovo ThinkPad notebooks, HP Desktops, HP Network

Multifunction, Printers, HP Proliant Servers

• IBM/Lenovo Notebooks (T61 and newer)

• HP Desktops (DC7700 and newer)

• HP/Compaq Proliant Servers (several models to current DL385 G6)

• HP Proliant Blade Server

• HP Black and White network printers

• HP Color network printers (HP5000 series)

• HP Multifunction network printers (MFP9000 series)

IBM Computers Computers

Computer Support Technician

• Hardware and software installations – install hard-drives

• Computer installation and deployment

• Troubleshoot hardware

• Customer service for satisfaction of deployed computers

Dell Computers (Acquired by Apex Systems, Inc.)

It Break/Fix Support Technician

• Run Cables

• Install laptop hard-drives, NIC card installs

• Hardware and software installations - Install routers

• Computer installation and deployment

• Imaging of deployed computers

• Troubleshoot hardware

• Customer service for satisfaction of deployed computers

New Bethlehem Community Center

Computer Network Administrator

Hardware and software installation

• Software updates

• Network setup

• Password setup

• Administrator over user information

• Overseer of approximately 10 computers

Contact this candidate