Customer Service Sales

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From: makiba TURNBULL (************@*******.***) You moved this message to its current location.

Sent: Wed 9/25/13 12:51 AM

To: makiba TURNBULL (************@*******.***)

JOAN BAPTISTE

2112 Murphy Dr Bedford, TX 76021

************@*******.***

817-***-**** (cell)

OBJECTIVE: Customer service professional wanting to utilize skills obtained in hospitality and opportunities to grow in advancement.

QUALIFICATIONS: Five years of excellent customer service, problem resolution, transportation dispatch, billing, high call volume, and processing shift reports

Proficiency in Microsoft Office, Opera, and Bomgar software

PROFESSIONAL

EXPERIENCE: Super 8 Motel Bedford, TX Front Desk Clerk

April 2013 to present

- Checking guests in/out

- Handling all calls inbound/outbound for property

- Targeting reservation sales opportunities

- Process billing of accounts

- Dispatch and coordinate shuttle schedules for airport passengers

St. Croix US Virgin Islands Owner/Jewelry Designer

April 2011 to May 2013

- Sales/Marketing of jewelry and accessories to specific clientele base

- Handled purchasing of inventory, and shipping/receiving of product

- Monitored and maintained company website for additional clientele base/current promotions

Department of Justice St Croix, USVI Secretary

June 1999 to Dec 2003

- Filing, faxing, typing

- Call routing

- Coordinating mail

PROFESSIONAL

REFERENCES: JOY STAMP 682-***-****

SANDY GABRIEL 340-***-****

AQUITA COGSHELL 757-***-****

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