Customer Service Crystal Reports

Location:

Posted:

December 21, 2013

Jo Anne Coopland

**************@*****.***

CST ~Your Link to Life April 2011 – July 2013

Installation Coordinator

Manage / support growing team of over 300 installers Nationwide

H.R aspects for installers; Hire/fire, train, discipline, and process payroll

Identify and execute resolve for areas of concern / resolve escalated concerns

Coordinate difficult and mass installation efforts

Cooperate interdepartmentally to achieve corporate successes

Multitask according to priority and deadlines

Liaison between Company and Installer

Create reports / policies to locate excess spending

Implement new procedures to eliminate financial waste

Develop and engage new programs

Delegate simple tasks to schedulers

Participant in mentor program as mentor and mentee

Selected member of internal Leadership Academy

Garden City Hospital January 2001- 2010

Cardiology Tech/Contingent NA

Performed daily routine ECG’s

Code Blue team – ECG’s under emergent, high stress, circumstances

Billed, processed all ECG’s

Entered / downloaded ECG data into MUSE system for reading

Taught re-group classes for all RN’s joining cardio team

Assisted with cath-lab clean up / turn around

Assisted as needed in E.D. Department

For NA work, patient care and vitals

Michigan Missions Inc. (Non-Profit) May 2005 - Present

Founder

Assist low income, disabled and elderly with home repairs thru the use of volunteers

Other

Customer service star pin award winner - patient based

Kudos award winner - co-worker based

Mission work attendee 2003-2012

Working knowledge of Micro-Key Systems, Concur, Excel, Crystal Reports, Microsoft

Fluent in Sign Language

Associates Degree in Science