Customer Service Representative
Resume:
YUMEKO M. WILLIAMS
Alexandria, VA 22301
***********@*******.***
OBJECTIVE: To effectively demonstrate my interpersonal communication skills in a
professional environment with opportunity for growth and advancement.
PROFESSIONAL CERTIFICATIONS
Business Software Applications Certification,
Southside Community College, Alberta, VA August 2011
Business Career Studies Certification
Southside Community College, Alberta, VA August 2011
EDUCATION
A.A. Psychology, Northern Virginia Community College, Alexandria, VA Anticipated
Graduation May 2017
RELEVANT EXPERIENCE
Redtop Communications, Arlington, VA January 2012 to present
Customer Service Representative
Research and rapidly solve problems and build client trust to prevent the loss of key
•
accounts.
Build and maintain enduring customer relationships to boost sales and generate repeat
•
business.
Respond to telephone inquiries, providing quality service to customers and associates
•
inquiring about the status of orders.
Listen attentively to caller needs to ensure a positive customer experience.
•
Excel within a service-oriented company, demonstrating a talent for communicating
•
effectively with customers from diverse backgrounds.
• Demonstrate proficiencies within a high call volume environment.
Remax Executives, Alexandria, VA June 2013 to present
Receptionist
• Excel in role requiring the ability to handle a variety of customer service and
administrative tasks and resolve customer issues with expediency.
• Demonstrate proficiencies in telephone and front-desk reception.
• Consistently praised by management for the quality and timeliness of reports, attention
to detail, exemplary customer service delivery and team-player attitude.
• Provide prompt, courteous and knowledgeable assistance
.
Contact this candidate