Customer Service Information Technology
Resume:
Connie Nicole Hawkins
Columbia, South Carolina
BACKGROUND SUMMARY
Offer ten years of technical and educational experience in various roles as an Adjunct Professor, IT
Recruiter, and Technical Writer. Related areas of expertise are:
Technical Recruiting Technical Writing
Instruct Desktop Publishing Courses Technical Support
Instruct MS Office Courses
SKILLS
Microsoft, Outlook, Word, Excel, Access, Publisher, PowerPoint, IE, Netscape, Advance HTML,
Macromedia Dreamweaver, Macromedia Flash, Adobe Illustrator and Adobe Photoshop, Manage web
development and desktop publishing company. Consult and negotiate web development, web
maintenance and desktop publishing contracts. Create websites and E-commerce sites for small to
medium size local companies. Test web pages in Microsoft Explorer and Netscape browser.
EDUCATION
Bachelor of Arts in Professional English, Benedict College, Columbia, SC 1995
EXPERIENCE
National Magazine Exchange
At-Home Agent, 10/2013 – Present
Part-time At-Home Customer Service Sales Agent selling magazines. Upsell to customers, enter
customers into the latest sweepstakes. Provide excellent Customer Service skills.
Data System LLC
Manager, Columbia, SC 7/2009 – 10/2013
Managed an IT Computer Repair Technician. Analyzed most computer and system issues. Documented
and relayed all transactions. Informed customers of products policies and procedures. Issued trouble
tickets and disbursed IT Field Technicians to proper locations.
Core IT Staffing
IT Recruiter Columbia, SC, 11/2008-6/2009
Recruit Information Technology candidates. Searched, screened and interviewed applicants for entry-level
to senior level Information Technology positions. Mentored and educate candidates through the
application-to-interview process. Negotiated salaries and explained company benefits and policies.
Updated and reviseed company database.
ecpi, College of Technology
Adjunct Professor (Part-time) Columbia, SC, 6/2007-10/2007
Taught Desktop Publishing and Microcomputer courses for ecpi, College of Technology. Created and
updated course syllabus. Taught and mentored students enrolled in Desktop Publishing and
Microcomputers on basic to advance procedures of the course. Graded, monitored, consulted and tracked
student’s progress from the beginning to end of course.
PSSI Consulting
IT Recruiter Columbia, SC, 4/2007-11/2008
Recruit Information Technology candidates. Searched, screened and interviewed applicants for entry-level
to senior level Information Technology positions. Mentored and educated candidates through the
application-to-interview process. Negotiated salaries and explained company benefits and policies.
Updated and revised company database.
AT&T
IT Support Technician Columbia, SC 10/2006-4/2007
Worked in an IT Call Center as an IT Technician troubleshooting calls for a major Internet Service
Provider. Answered 30 to 45 calls per day regarding DSL, email, viruses, operating and computer
hardware and software issues. Documented all calls taken. Identified, evaluated and rerouted if needed all
trouble tickets to proper departments.
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