Manager Customer Service

JEFFREY K. CHAFETZ

Livingston, New Jersey

Phone: 973-***-****

E-mail: **************@*****.***

Proven ability to turn around previously unprofitable operations through

the

utilization of strategic planning initiatives and systems enhancements to

better control costs.

WHOLESALE OPERATIONS MANAGEMENT LOGISTICS MANAGEMENT

WAREHOUSE/DISTRIBUTION MANAGEMENT EDI ANALYSIS &

IMPLIMENTATION

INVENTORY PLANNING/MANAGEMENT

CONTRACT NEGOTIATIONS

PROFESSIONAL EXPERIENCE

GINA GROUP, LLC. - New York, NY

2004 - 2013

Director of Wholesale Operations and Logistics

. Reorganized and strengthened company's operations functions, including

order entry and purchase orders as well as developed and implemented a

production tracking system with Asian offices for factory base to

better accommodate the company's rapid growth and weekly/monthly

variations in order flow.

. Cross-trained employees to accommodate changing staffing needs and

improved staff moral through increased consensus building and regular

meetings to discuss upcoming business and setting of KPI's.

. Developed an enhanced demand forecasting system for manufacturing,

purchasing and distribution planning for JIT improvement, which resulted

in better inventory flow and increased turn.

. Managed multiple 3PL warehouses consistent with the company's strategic

business plan for both wholesale & E-Commerce businesses. Utilize several

"swing facilities" to meet the company's growth requirements and

coordinated all domestic transportation needs to fulfill all distribution

requirements for 3PL's including drayage, local deliveries as well as all

LTL & FCL requirements nationwide.

. Assessed EDI requirements of all internal departments throughout supply

chain to identify internally and externally the EDI requirements for

partners and customers. Coordinated the implementation of enhanced IT

capabilities with 3PL's, through utilization of 940, 943, 945, 945 & 846

transfers of data, as well as real time FTP sight visibility for all WIP.

. Negotiated all contracts for warehousing, international and domestic

transportation, resulting in cost savings that enhanced service during

the period of rising fuel prices and industry changes.

. Monitored individual customer compliance issues for customer base,

substantially reducing charge backs and improved customer relations.

JKC CONSULTING - Livingston, NJ

2002 - 2004

Principal of Supply Chain Logistics, Warehousing,

Distribution, Sourcing, Planning and Operations Management Consulting

Company

. Reviewed and recommended operational improvements for a variety of

companies to effectively increase efficiencies and reduce costs improving

operations flow, sales analysis, forecasting, planning and

systems/process.

. Assisted companies with supply chain management, sourcing and logistics

analysis, leading to restructuring, operational efficiencies and

profitability improvements

. Developed and implemented demand solution forecasting, project

management, process improvements and enhanced customer compliance

processes and safeguards.

. Established customer service initiatives through the communications of

goals and productivity targets, resulting in increased sales and improved

customer compliance.

. Advised various companies on customer compliance review and analysis in

lieu of ever changing requirements

JEFFREY K. CHAFETZ

Livingston, New Jersey

Phone: 973-***-****

E-mail: **************@*****.***

WESTPORT CORPORATION - Pine Brook, NJ

1999 - 2002

Special Projects Manager

. Observed business and operational flow in order to identify operational

strength and weakness and implement a new company strategic planning /

forecasting policies and standards. Successfully implemented improvements

and changes in operations systems to optimize production planning,

inventory management, logistics, distribution and improved profitability.

D. KLINE AND SON - Lodi, NJ

1996 - 1999

Director of Operations

. $25 million wholesaler and manufacturer of London Fog, Nicole Miller and

Harve Bernard licensed soft-sided luggage, carry bags and umbrellas to

all retail levels of distribution throughout the US. .

. Negotiated the closure of union warehouse operation, out sourcing all

warehouse / distribution functions; fixing distribution costs with 3PL on

a fixed percentage basis of each invoice, reducing overall warehouse

operating costs in excess of 10%.

JSSI - New York, NY

1991-1995

Director of Sourcing

. Organized and managed worldwide sourcing relationships for $100 million

importer of British Knights and NY Lugz brand athletic, casual and work

footwear, marketed to all levels of distribution throughout the US and

worldwide.

. Developed and maintained demand solution forecasting, production

planning/forecasting system for 8 to15 factories, each manufacturing

between 2500-5000 pair daily. Received daily updates on the status of all

orders from placement through shipment.

MORSE SHOE COMPANY, INC. - Canton, MA

1972 - 1991

VP / General Manager Morse - Upstage Retail Division

VP / General Manager - Milford / Meridian - Manufacturing and Import

Division

Assistant VP / Buyer of Athletic, Rubber and Seasonal Footwear

Distributor / Assistant Buyer / Buyer

EDUCATION / PROFESSIONAL DEVELOPMENT

Central Connecticut State University - Bachelor of Science, Marketing -

Executive education programs at Boston University and American Management

Association

COMPUTER SKILLS

Microsoft Word, Excel, Access, Power Point, Simparel, Sage/Mass-500, AS-

300/400, PIK, ERP, MRP & WMS

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