Customer Service Manager

MARY A. Dukes

**** *** ****** **** ( Albany, GA *1721 ( Phone: (912) 550 - 3336 (

********@*********.***

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Highly accomplished and talented Merchandise Manager with extensive

experience supervising and improving operations and containing conflicts to

achieve a high degree of customer satisfaction.

o Strong time management and task delegation skills - highly experienced in

coordinating a schedule and calendar for multiple team members.

o Highly motivated team leader with excellent interpersonal skills and a

keen ability to recognize and contain conflicts as they occur.

o Excellent sense of responsibility pertaining to supervision of sales team

as well as inventory and store management.

o Strong ability to maintain high standards of customer service in order to

increase sales, brand loyalty, and business retention.

o Awards received: Building Team Leadership Certificate 1994, 1995; Safety

Team Leader Certificate 1995; Power Jack Certificate 2001,2002,2003;

Outstanding Customer Service Award 1996, 2003, 2006; Forklift Certificate

2010.

Areas of Expertise

Customer Service Ordering & Receiving Strategic Planning

Office Administration Inventory Brand Development

Supervising Teams Quality Assurance Inventory Management

Merchandising Calendar/Schedule Management Cosmetology

Team Training & Development

professional experience

STEINMART, Albany, GA

Ladies Merchandise Manager, 2011 - October 21, 2012

Managed department inventory, staff and general appearance in order to

maintain brand quality standards of excellence. Supervised schedules of

team members as well as time and task management in order to maximize team

efficiency and sales. Provided excellent customer service leading to

increased brand loyalty and repeat business. Managed loss prevention by

partnering with store manager and loss prevention department in order to

contain store losses and maintain high sales output.

THE SHOE DEPT., Albany, GA

Assistant Store Manager, 2010 - 2011

Maintained high quality of store appearance by constructing relevant

product displays and fixtures. Managed employment of sales team members -

conducted interviews, selected individuals for hire, supervised training

process. Provided excellent customer service through organized management

of customer complaints and inquiries. Managed inventory of high-volume

store through ordering, receiving, entering, invoicing, and stocking

product.

KROGER SUPERMARKETS, Waycross, GA

General Merchandise Manager, 1987-2010

Supervised sales team members in order to create most efficient operational

output. Aided in inventory management, including buying, receiving,

shipping, and stocking product. Planned, organized, scheduled and performed

daily tasks to meet the needs of customers and maximize sales.

Education & Training

B.A., Business Management, Troy University, 2010-Present

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