Customer Service Representative
Resume:
Jill Elizabeth Eaton
Fallbrook, CA 92028-3053
*********@*****.***
Objective:
To obtain a position that best utilizes my experience in customer service and cash handling while eventually leading to a supervisory role.
Skills:
Accomplished leadership abilities
Customer service orientated
Capable of multitasking
Performance of job duties under pressure in a fast paced environment
Problem solver
Basic computer and 10 key skills
Employment History
Valley View Casino and Hotel, Senior Cashier May 2008-November 2010
Performed cash, credit card, and check transactions within gaming and company policies
Reconciled cash drawers and employee banks
Assembled inter departmental banks and transitions
Trained new cashiers in all job duties
Problem solving in finding paperwork errors
Acted as a customer service representative
Pala Casino Resort and Spa, Cage Supervisor December 2003-September 2007
Immediate supervisor for over 20 cashiers
Trained new cashiers in all job duties
Administered employee reviews
Replenished ATM and ticket redemption with cash
Deposited and recorded guest assets into safekeeping
Issued markers (cash advance) to qualifying guests
Customer service and problem resolutions
Bank of America, Vault Teller March 1996-November 2003
Performed vault reconciliation duties
Custody of safe deposit boxes
Processed night deposits
Replenished and reconciled bank ATM's
Check cashing and ordering
Resolved guests and employee disputes
Fedco Department Store, Supervisor June 1989-Feburary 1996
Cash ordering
Refunds and exchanges
Performed daily deposits
Issued, balanced, and reconciled cash drawers
Handled customer service complaints and resolutions
Education
Orange Glen High School Class of 1988
Palomar Institute of Cosmetology 1996
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