Maintenance Engineer

Lenys E. Perez

***** ** **** *******

Doral, FL *3178, United States

Home: 786-***-**** - Cellular 305-***-****

********@*****.***

SUMMARY OF EXPERIENCE

Information Technology Professional with more than 10 years administrating Windows-based

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environments (NT,2000 server & workstation, 95, 98, XP, 2003, Vista, Windows 7, Windows

2008 Server) and resolving customers inquiries and technical issues (hardware and software)

desktop and Laptops, Some Mac OS X Lion / Mountain Lion experience.

MS Office applications (97, 2000, 2003, XP, 2007, 2010).

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Strong working knowledge of network, routers, wireless, internet, scanners, and printers

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issues.

Able to clearly understand problems and find positive solutions through use of

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troubleshooting, problem solving, program testing and remote assistance.

Skills also include background in electronics repair and maintenance.

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Microsoft Certified Professional (MCP) (MCDST).

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Bilingual (Spanish, English).

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EMPLOYMENT HISTORY

January 2011 – Actual: Working as freelance

US Pension Trust, Miami FL USA

IT SUPPORT, August 1997 – December 2010

In charge of a Windows based system consisting of the following: 2 Windows 2000 Servers (VMware

Virtualized), 1 Windows 2000 Web Server (VMware Virtualized ), 2 Windows 2003 Server, 10

Windows XP Workstations (Dell), 2 Windows Vista based laptops (HP) and 2 Windows 7 based

laptops (Dell).

Duties

• Windows 98, NT, 2000, 20003, XP, Vista and 7 platform install, configure and maintenance.

• Design and maintain servers and workstations shares, active directory, security policies and

backups.

• Networking installs configuration and maintenance (routers wireless and wired, switches)

• Graphics applications, multimedia and Web development: Photoshop, Xtivity (flash), Adobe

Acrobat Professional, Xsite Pro 2, ProShow Producer, Cute FTP Pro.

• Programming: Clarion 6.3. Application Xtender Document Management System.

• Anti-virus and anti-spyware: AVG Antivirus, NOD32 Antivirus, Norton, Malwarebytes.

• Backup and imaging: Symantec Ghost, Acronis True Image, Macrium Reflect.

• Virtualization: VMware.

• Remote support tools: Remotely Anywhere, Netop, Logmein, Remote Desktop.

• MS Office install and configuration (97, 2000, 2003, XP, 2007, 2010).

• PC repair, install, maintenance and support.

Multiaccess Corp, Miami FL USA

PC and Electronics Technician, February 1996 - February 1997.

Duties

• PC assembly, OS installs and configures (Windows 95, NT)

• Diagnose and detect defective PC components, motherboards, CPU's, memory modules,

hard drives, CD/DVD RW, power supplies for RMA department.

• Repair peripherals at the component level.

Intergraph Servicios de Venezuela, Maracaibo, Venezuela

Field Service Engineer, January 1988 - January 1996

Duties

Installation, repair and maintenance of INTERGRAPH CAD Workstations and DIGITAL VAX

mainframe systems, Ethernet cabling and routers, UNIX based systems and Windows NT PC's, also

HP pen plotters and Vesatec 36” laser printers.

EDUCATION

Instituto Universal, Maracaibo, Venezuela, January 1980

High School Diploma.

TECHNICAL COURSEWORK

The Academy South Florida, Miami, FL

Certificate, MCP, Oct. 2007

Microsoft Certified Desktop Support Technician (MCDST).

Intergraph Support and Education Center, Huntsville, AL, USA

October 1992

VERSATEC V8800 (FIREBIRD) Laser Printer.

Intergraph Support and Education Center, Huntsville, AL USA

September 1992

CLIX (UNIX).

Intergraph Support and Education Center, Huntsville, AL USA

March 1989

New Workstations Course.

Intergraph Support and Education Center, Huntsville AL, USA

March 1989

Micro Based CPU Course.

NOTES

Personal: Green Card Holder, non smoker. Languages: Spanish (native), English.

REFERENCES: Available upon request.

Contact this candidate