Customer Service Manager
Resume:
Robin J Gore
***** ***** ***** **, *********, NC 28214
Cell: 919-***-**** ********@*****.***
Objective: To secure the position of fiber optics/premise cabling technician in a reputed
company that utilizes my experience and training in premise cabling and fiber opticsto
include fiber terminating, splicing and installation.
Skills:
o Able to terminate SC, ST, Unicam, Tyco, 3Mclosures
o Cable terminations in manholes, pedestals, 3M,Corning
o Troubleshoot multi-purpose telecom cables
o Familiar with OTDR,OLTS, VFL
o RJ45, RJ11 connectors and 66/110 blocks
o Fusion splicing SM/MM fiber
o Aerial/underground, mid-entry, hot cut terminations
o Coaxial cable terminations using F-connectors
o Build out IDF rooms, suspended ladder racks, installation of patch panels
o Braid and punch down all data and voice cables in IDF, Cat5e & 6.
o Note differences in wire and cable colors so that work can be performed correctly.
o Test circuits and components of malfunctioning telecommunications equipment to
isolate sources of malfunctions, using test meters, circuit diagrams, polarity
probes, and other hand tools.
o Test repaired, newly installed, or updated equipment to ensure that it functions
properly and conforms to specifications, using test equipment and observation.
o Drive crew trucks to and from work areas.
o Inspect equipment on a regular basis in order to ensure proper functioning.
o Repair or replace faulty equipment such as defective and damaged telephones,
wires, switching system components, and associated equipment.
o Remove and remake connections in order to change circuit layouts, following
work orders or diagrams.
o Demonstrate equipment to customers and explain how it is to be used, and
respond to any inquiries or complaints.
o Analyze test readings, computer printouts, and trouble reports to determine
equipment repair needs and required repair methods.
Work History:
Pizza Hut
Kitchen manager
Raleigh, NC
August 2011 to Current
•Supervised other staff in the kitchen to ensure that all properly performed according to
their assigned duties
•Made certain that all cooking areas are maintained in a clean, safe, and healthy manner
as mandated by law
KFC
Raleigh, NC
August 2009 to 2011
Cook/ Cashier/ Packer Raleigh, NC
•Followed KFCfood preparation procedures
•Followed and performed KFCcleaning procedures
•Received customer orders and ensured that the order was properly packaged
•Set up and maintained a stock station during peak periods and through shift
•Advised customers on menu items and current promotions
Foodlion
August 2003 to August 2007
Supply Stocker/ Cashier/ Delicatessen Assistant Raleigh, NC
•Maximized sales by providing extraordinary customer service
•Engaged and interacted with customers to create a positive shopping experience
Education and Training:
Urban League of Central Carolinas Certification: Fiber Optics Charlotte, NC, USA
The Broadband Fiber Optic curriculum is designed to develop skills in the theory and real
world application of broadband telecommunication technology
Wake Technical Community College Certification: bio-pharmaceuticals
Qualifications:
Supervise staff to ensure that all areas are properly performed according to their assigned
duties
Made certain that all areas are maintained in a clean, safe, and healthy manner as
mandated by law
Set up, maintained and stock stations through shift
Technical Skills
Advised customers on menu items and current promotions
Engage and interact with customers to create a positive shopping experience
Received customer orders and ensured that the order was properly packaged
Contact this candidate