Customer Service Sales

Star E. Taylor

**** ******* ******* **. #*-*** Naples, FL 34109

***********@***.*** Cell: 214-***-****

North Lake College Irving, TX

AA, Associate in Arts (2010)

Technical Skills

Proficient with Microsoft Word, Excel, Power Point, using Microsoft Windows, XP,

Vista, MAC OS

Work Experience

(2011 – 2013) Sykes Home Powered by Alpine Access Naples, FL

Customer Service Professional (remote)

Answering calls (from remote home office) for Cigna Dental Insurance. Assisting

customers with their questions regarding benefits and claims, with requests for

service, verifying eligibility, and addressing other issues complex in nature.

Deescalating callers and appropriately address sensitive issues with callers.

(2008 - 2011) JMG Net-Worth Bonita Springs, FL

Sales/Marketing Affiliate (remote)

Produce online and offline marketing to prospective clients in the financial

services industry. Handle inbound/outbound calls in connection with marketing

efforts (from remote home office). Manage existing and potential client

relationships. Develop training materials for the company's sales team.

(2008 – 2011) AT&T Richardson, TX

Connectivity Specialist 1

Troubleshoot networks from layer one to layer three. Work with customers on

troubleshooting, resolving, and communicating technical issues. Network

monitoring, alarm notification and acknowledgement. Assist in trouble ticket and

technical escalation path forward and resolution. Experience working in a

Network Operation Center and high- volume inbound/outbound call center.

(2007 – 2008) Belk Flower Mound, TX

Signing and Pricing Team

Conducts all price change and signing activity, executes all promotional event

signing set-up and take-down, plan and strategize workload according to store

promotional calendar.

Languages

English is my first language, functional in speaking, reading, and writing in

Spanish.

Personal Skills

Strong inter-personal and communication skills with ability to interpret complex

topics.

Independent problem solver and self starter.

Very reliable.

Productivity driven, task oriented and highly organized.

Conscientious worker, relate well to others, and open to new ideas.

Persistent and diligent to achieve established goals.

References Available Upon Request

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