Customer Service, Quality Control, Accounting

Suzzanne Tuma

**** ***** *** ********, ** ***** 651-***-**** ************@*****.***

OBJECTIVE:

To obtain an position in a company that would utilize the progressive experience and

skills in the field.

PROFILE:

I am a motivated, energetic person with vast amount of experience from in and out of the

workplace. I possess a talent for quickly mastering new skills. Diplomatic and tactful with

professionals and non-professionals at all levels.

I come from a military family and have an extensive knowledge of the US Marine Corps.

SKILLS SUMMARY:

Multi tasking Computer Professional

Written Savvy Presentations

Correspondence Customer Microsoft Office Suite

General Office Service

Skills Scheduling

Data Entry Marketing &

Sales

PROFESSIONAL EXPERIENCE:

ZMC Hotels Inc. ( Edgewater Resort and Waterpark) June 2013- Present

Sales and Service Associate Duluth, MN

Responsible for greeting and registering guests, making and modifying reservations, providing

outstanding guest service during their stay, and settling the guest’s account upon completion of

their stay, hotel operator, and concierge duties. Must pose a positive and upbeat personality

with a desire to deliver outstanding customer service to our guests. The ability to multi-task, be

detail-oriented, work in a fast paced environment with new challenges daily and be able to

problem solve in order to effectively deal with internal and external guests.

ZMC Hotels Inc. (Edgewater Resort and Waterpark) March 2013- June 2013

Lifegaurd D uluth, MN

Under the direction of the waterpark manager, safeguard patrons from drowning and other

accidents. To enforce pool rules, operate safety equipment, administer first aid as required, and

rescuing and resuscitating drowning persons.

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29 Palms Base 7-Day Store (Military Base Exchange) March 2009-Febuary 2010

Cashier 29 Palms, Ca

Receive and disburse money in establishments other than financial institutions. Usually involves

use of electronic scanners, cash registers, or related equipment. Often involved in processing

credit or debit card transactions and validating checks.

Reason for Leaving: Gave birth and Military Transferred Orders

Camp Penelton Comissary (Military Base Grocery Store) May 2008- November 2008

Cake Decorator O ceanside, Ca

Assisted customers and supported staff with multiple Cake orders to ensure quality and timely

service. Organized and maintained work area. Stocked and order bakery supplies as needed.

Performed special tasks needed by management.

Reason for Leaving: Gave birth and Military Transferred Orders

Linen-N-Things May 2006- April 2007

House Ware’s Associate Sacramento, CA

Assist customers to ensure quality and timely service. Checked customers out, and balanced

daily receipts to ensure quality control. Organized and maintained store premises. Performed

light administrative duties such as, answering and transferring of phone calls and message

taking for staff. Special projects as assigned by management.

Reason for Leaving: Moved to Southern California

Karen’s Bakery & Cafe September 2005 – April 2006

Night Baker Folsom, CA

Prepared baked goods. Ordered and stocked restaurant supplies as needed. Organized and

maintained restaurant premises to ensure a clean facility. Performed special tasks needed by

management.

Reason for Leaving: Went back to School

Bel Air October 2003 – January 2006

Bakery Clerk/ Cake Decorator Sacramento, CA

Assisted customers and supported staff with multiple food orders to ensure quality and timely

service. Organized and maintained work area. Stocked and order bakery supplies as needed.

Performed special tasks needed by management.

Reason for Leaving: Son was ill and went back to School

Suzzanne Tuma

5622 Tower Ave Superior, Wi 54880 651-***-**** ************@*****.***

EDUCATION:

Associate of Applied Science (Accounting) Kaplan Univerisity (in progress) Graduation

date: Feb. 2014

Certified Medical Assistant (CMA) from National Career Education Citrus Heights, CA

High School Diploma, C.K McClatchy HIGH SCHOOL Sacramento, CA

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