Customer Service High School

Alexander R. Salamone

**** ****** ****

Baltimore, MD 21286

410-***-**** cell

410-***-**** home

********@*.*******.***

Education

Coastal Carolina University, Conway, SC - May 2013

B.A. Political Science with a concentration in history. GPA Major: 3.5

Archbishop Curley High School, Baltimore, MD - May 2008

College Preparatory Program

Career Objective

Obtain an entry level position where I will be able to utilize my strong organizational

skills, educational background, and ability to work well with people.

Work Experience

CCBC Essex Campus Book Store, Baltimore, MD 5/2013 to

present

Shipping & Receiving/Customer Service Clerk (full time)

Duties: 7/2009 to 4/2013

-responsible for receiving, shipping and delivery of books (part

time)

-sign for packages & deliveries from UPS, FedEx and other couriers

-inspect incoming shipments

-reject damaged items, record shortages, and notify manager of discrepancies.

-operate hand truck to transport shipments from shipping/receiving to storage/work area

-assist with maintaining book inventory for a $2 million, 20 employee retail operation

-provide customer service to students regarding text book purchases

-responsible for training new receiving clerks

-100% attendance

Stanley Black and Decker, Baltimore, MD 5/2008 to

9/2008

Mail Room Clerk – Shipping and Receiving

Duties:

-responsible for incoming and outgoing mail at corporate headquarters

-delivered mail to other building using corporate van

-handled metered mail and traveled to U.S. Postal Service for supplies and mailings

Baltimore County Department of Recreation, Parkville, MD 4/2007 to 5/2008

Field Attendant

Duties:

-assigned to Double Rock Park, Parkville Rec. Center, and fields throughout 21234

-responsible for the maintenance and care of all park grounds and property

-provided information and safety for those attending evening recreational activities

-performed duties with limited supervision due to strong work ethic

Immaculate Heart of Mary Church, Towson, MD 4/2004 to 9/2004

Office Assistant

Duties:

-provided evening and weekend support for a 2000 family parish

-communicated by phone and in person to parishioners about a variety of church services

-answered the rectory door when parishioners were having meetings with the priest

Alex’s Lawn Care, Towson, MD 4/2003 to 9/2006

Owner

Duties:

-developed small base of “senior” neighborhood customers

-performed weekly yard maintenance

Volunteer Experience

Holy Trinity Episcopal Church Essex, MD 2004 – 2010

Duties:

-actively participated in church outreach program which fed and clothed the less fortunate

-provided meals to up to 325 participants of all ages

-performed work on church grounds to help maintain the property

Carrington House, Baltimore, MD 2006 – 2008

Duties:

-assisted homeless men with substance abuse issues to recover and rebuild their lives

-organized transportation of Carrington House men to Archbishop Curley High School

-participated in meal preparation, prayer services, fellowship and guest speaker services

Extracurricular Activities

Baltimore United Soccer Club 2005 - 2007

Chess Club 2005 - 2008

History Club 2005 – 2008

Intramural Sports 2005 - 2008

Italian Club Founding member 2008

MIAA B Conference Championship Lacrosse Team 2005 - 2008

Student Ambassador for open houses, gala and parent guild activities 2005 - 2008

Study abroad program in Spain and France 2007

Skills

Proficient in most Microsoft software programs including word, power point and excel

Working knowledge of financial markets/trading/investing

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