Customer Service Management

Quintin Smith

Health Care Management Major, Resident Assistant at Appalachian State Housing

**************@*****.***

Summary

A personable, competent, and driven individual pursuing a career in health administration.

Experience

Resident Assistant at Appalachian State University Housing

January 2013 - Present (1 year)

Served on duty rotation and resolved tense situations with residents.

Counseled 76 undergraduates on personal, academic, and career concerns.

Managed administrative tasks including room condition reports, maintenance requests, incident reports, and

the room change process.

Managed an allotted budget designated for programs and building improvements.

Worked with residence life team to plan, organize, and implement, award-winning program with over 100

attendees.

1 recommendation available upon request

Executive Intern at Gastroenterology Associates, P.A.

May 2013 - August 2013 (4 months)

Worked 400+ hours in an independently-owned ambulatory surgery center observing the functions of each

department

Observed each step of revenue cycle as well as the compilation and analysis of financial statements

Witnessed and participated in management activities such as interviews, billing disputes, shareholders’

meetings, CMS conferences, local MGMA meetings, and insurance contract negotiations

Developed proficiency with practice management program and created physician schedule templates for use

by the front office

Participated with management in analysis of business data and long-term strategy discussions

Tagged and listed all practice capital in an organized asset registry

Barista at Starbucks

August 2012 - December 2012 (5 months)

Recorded inventory for making product on a daily basis.

Created and served said product to customers.

Cashier at BI-LO, LLC

July 2008 - August 2012 (4 years 2 months)

Handled disgruntled customers and exercised customer service skills.

Maintained professional work environment by stocking shelves and performing janitorial work.

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Record inventory for produce department and dispose of expired product on a daily basis.

Courses

Bachelor of Science (B.S.), Health/Health Care

Administration/Management

Appalachian State University

Principles of Accounting I

Introduction to Health System Organization

Managing Health Care Organizations

Health Services Organization Behavior & Design

Professional Development I

Calculus with Business Applications

Principles of Accounting II

Economics of Healthcare

Quality Improvement of Healthcare

Health Information Systems

Professional Development II

Fundamentals of Corporate Finance

Human Resource Management of Health Care

Organizations

Leadership in Health Care

Ethics in Health Care

Research Methods of Health Care

Business Statistics

Skills & Expertise

Customer Service

Computer Proficiency

Cpr Certified

Quality Improvement

Microsoft Office

Business Process Improvement

Management Accounting

Policy Analysis

OSHA

HIPAA

Marketing Communications

Management

Budgets

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Education

Appalachian State University

Bachelor of Science (B.S.), Health/Health Care Administration/Management, 2012 - 2014

McDowell Technical Community College

Associate of Science (A.S.), General Education, 2011 - 2012

Interests

Health care human resources, labor relations, HIPAA/OSHA compliance, finance, practice management,

physician recruitment.

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Quintin Smith

Health Care Management Major, Resident Assistant at Appalachian State Housing

**************@*****.***

1 person has recommended Quintin

"Quintin is an exceptional individual. He joined my RA team halfway through the year, and adapted

beautifully to the group dynamic. Quintin worked very hard to build intentional relationships with all of his

residents, and it was clear how much they respected him in return. Quintin is approachable, organized, calm

in crisis, open to feedback from others, a great listener, a successful leader, and gives 110% to everything he

does. He went well above and beyond what the RA job entails, and I know that whatever opportunities are in

his future, he will continue to excel as he has done already."

Sarah E. Magness, Residence Director, Appalachian State University, managed Quintin at Appalachian

State University Housing

Contact Quintin on LinkedIn

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Contact this candidate