Quality Control Customer Service

SUJIT C.PRAJAPATI

Mobile: +91-992******* ~ E-mail: **********@*****.***

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Seeking mid managerial level assignments in the area of Quality Control

with an organization of repute

PROFESSIONAL EXPERIENCE

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< A competent professional with nearly 11 years of experience in the area

of Quality Control, Presently associated with Jotun India Pvt. Ltd., Pune

as Senior QC Executive.

< Proficient in handling day-to-day activities in co-ordination with

internal/external departments for smooth finance operations and possess

KYC knowledge.

< Acting as an escalation gate to resolve critical issues of the team

members; skills in providing training to team members for enhancing the

performance and quality of service.

< Possesses sound knowledge of SAR R/3, BPMS and BPCS.

< Handling customer service operations for rendering & achieving quality

services, providing first line customer support by answering queries &

resolving their issues.

< Strong analytical, problem solving & organizational abilities. Possess a

flexible & detail oriented attitude.

CORE COMPETENCIES

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Process Management

> Managing client contact meetings and conference reports as well as

obtaining written confirmations & acceptance from client on Process

conformity, amendments, innovations, etc.

> Developing Standard Operating Procedures (SOPs) as per internal

operations & client specified requirements.

> Initiating and implementing process / procedure changes / improvements

and ensuring optimal utilization of Resources - Seat and employee

utilization.

Quality Management

> Ensuring a high-quality customer experience, elevating customer

satisfaction, while adhering to the SLA's and work processes and thus

managing cost-effective operations.

> Setting quality standards for operational areas & ensuring adherence to

ISO standards as well as maintaining necessary documentation for the

same.

> Carrying out review of systems to further improve quality and ensuring

retraining programs regularly for addressing performance problems.

Client Relationship Management

> Maintaining healthy business relations with high net worth and corporate

/ institutional clients, ensuring high customer satisfaction.

> Interfacing with clients for understanding their requirements &

suggesting the most viable solution and cultivating relations with them

for customer retention & securing repeat business.

Team Management

> Monitoring, recruiting and training the manpower (for CSA) & ensuring

quality services in the market.

> Leading & monitoring the performance of team members to ensure efficiency

in process operations and meeting of individual & group targets.

> Creating and sustaining a dynamic environment that fosters development

opportunities and motivates high performance amongst Team members.

EMPLOYMENT RECITAL

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Since Jul'06: Jotun India Pvt. Ltd., Pune

As Senior QC Executive(Powder Coating)

Significant Highlights

< Monitored Online Quality Control, Shade Matching (Manually & Computer).

< Maintained quality as per the company standard and customers

requirements.

< Established coordination between other departments in the company.

< Involved in man power planning, loading formula in BPCS system.

< Maintained lab equipment and ensured good working condition.

< Spearheaded scale-up batches in production to ensure product quality.

< Provided technical support to production in shade matching and resolving

other quality issues.

< Organized line trial for new product/shade in production and new product

of functional powder at customer end (M/s PSL Limited, Gandhidham).

< To solve the customer complain on site and set the process parameter for

product.

< Develop the product according to customer requirement and specification.

< To provide the technical training to the dealers and sales person.

< To support the marketing and sales Team to develop the customer.

Apr'01 - Jun'06: Micro Inks Ltd., Vapi

As Senior Chemist

Significant Highlights

< Ensured timely testing of raw materials & in process samples of resins

and varnishes and reporting of test data to concerned department.

< Monitored Junior Chemists were following approved test procedure while

testing the samples.

< Dexterously handled man power planning in case man power shortage in

following shift.

< Distinction in signing of shift analysis reports, FG analysis, R.M.

analysis, free sample, Certificate of analysis.

< Formulating strategies and executed material planning, manpower

planning, machine scheduling.

< Efficiently managed documentation work related to ISO 9001-2000 and ISO-

14001.

TRAININGS ATTENDED

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< Undergone 6 weeks In-Plant Training from Advance Paint Ltd.,

Ankleshwar during M.Sc.

< Attended 1 week Training Course on- Test Method and Basic Knowledge

of Functional Powder Coating

Attained from Jotun Powder Coating, Dubai, UAE.

< Accomplished 2 days Training Course on- Basic of Jotun Operation

Academy from Jotun India Pvt. Ltd., Pune.

< Accomplished 2 days Training Course on- Jotun Purchase Academy (Level-

1) from Jotun India Pvt. Ltd., Pune.

ACADEMIC CREDENTIALS

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2001 M.Sc. (Paint Technology) from Sardar Patel University, Vallabh

Vidyanagar,INDIA.

1999 B.Sc. (Industrial Chemistry) from Sardar Patel University, Vallabh

VidyanagarINDIA.

IT FORTE

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< Proficient in MS Office and Internet Applications. (SAP R/3,BPCS AND

BPMS)

PERSONAL DETAILS

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Date of Birth : 10th November, 1978

Address : Flat No. 1/A RMC Garden, Phase -3, BAIF Road, Behind Moze

Engineering College,

Wagholi, Pune - PIN Code 412207, Maharastra.

Permanent Address: 536,Ram nagar Society,Near Dhreeraj Son's Supermarket,

Gandhi Road,City : Bardoli,Dist : Surat,Gujarat.

Linguistic Abilities : Gujarati, English and Hindi

Marital statue : Married

Contact this candidate