Customer Service Engineering
Resume:
Anthony L. Carter, Jr.
***** ********* ***** ***** * Mechanicsville, MD 20659
*******.********@**.***
Professional Objective
Creative, detail-oriented, professional seeking a position in the
Engineering/Information Technology field where I can assist in creating new
solutions to existing or new problems or situations to enhance the business
strategy and result in prosperity and growth.
Professional Experience
Chaney Enterprises Waugh Chapel, MD
January 2012 - Present
. Responsible for the configuration, maintenance, security, and support of
desktop and laptop computers.
. Possesses the experience to resolve all assigned help desk tickets.
. Effectively and accurately documents various technical issues utilizing
help desk ticket tracking tool.
. Properly images desktops and laptops using Symantec Ghost.
. Performs operating system enhancements to improve reliability and
performance of computer systems.
. Experience with installing CD ROM drives, memory upgrades, motherboards,
hard-drives, RAM, video, sound, and other hardware.
. Properly analyzes system failures and provides hands-on support to
replace or repair failed equipment when possible.
. Performs installation/upgrading of hardware components and software
applications.
. Working knowledge of computers running multiple network operating
systems.
. Effectively performs installation/configuration, operation, and
maintenance of systems hardware, operating systems, software systems,
and related infrastructure.
. Troubleshoots technical problems such as printing issues, internet
configurations, viruses, and electronic mail by defining effective
problem solving steps to resolve issues timely.
. Performs input/output data control and bulk data storage operations.
Transfers data between information processing equipment and systems.
. Performs equipment staging and system relocation support.
. Thoroughly tests finished work making certain that repair requirements
are met and systems are fully functional.
. Installs and configures network servers for monitoring and management.
. Provides security for the network infrastructure.
. Configures, tests, documents, and troubleshoots Windows servers to
include virtual servers.
. Performs network security/firewall support.
. Installs and configures LAN/WAN devices, knowledge of wired and wireless
technologies.
. Performs basic Information Assurance checks on systems and routine
system audits and reviews.
Staples California, MD
December 2011 - January 2012
. Provided configuration, maintenance, security, and support of desktop
and laptop computers.
. Resolved all assigned help desk tickets in an accurate and timely
manner.
. Effectively and accurately documented various technical issues and
provided resolutions.
. Performed operating system enhancements to improve reliability and
performance of computer systems.
. Demonstrated experience with installing CD ROM drives, memory
upgrades, motherboards, hard-drives, RAM, video, sound, and other
hardware.
. Troubleshoots technical problems such as printing issues, internet
configurations, viruses, and electronic mail by defining effective
problem solving steps to resolve issues timely.
. Thoroughly tests finished work making certain that repair requirements
are met and systems are fully functional.
. Working knowledge of computers running multiple network operating
systems.
. Performs input/output data control and bulk data storage operations.
Transfers data between information processing equipment and systems.
. Provided excellent customer service by selling products, services, and
solutions, built relationships with customer's and helped solve their
unique end to end needs.
Best Buy California, MD
September 2010 - October 2011
. Provided configuration, maintenance, security, and support of desktop
and laptop computers.
. Resolved all assigned help desk tickets in an accurate and timely
manner.
. Effectively and accurately documented various technical issues and
provided resolutions.
. Performed operating system enhancements to improve reliability and
performance of computer systems.
. Demonstrated experience with installing CD ROM drives, memory
upgrades, motherboards, hard-drives, RAM, video, sound, and other
hardware.
. Provided excellent customer service by selling products, services, and
solutions, built relationships with customer's and helped solve their
unique end to end needs.
Engineering Technology
Enrollment in a two-year Engineering Technology program enabled me to
develop the following skills:
> Creative problem solving
> Process thinking
> Engineering design processes and projects
> Robotics and automated systems
> Mechanical drafting
> Welding and machine experience
> Material testing
> Computer-Aided drafting /design (CADD) and 3D Modeling
. Effectively applies engineering principles and modern technology to help
solve or prevent technical problems.
. Acquired hands-on technical skills that enabled me to solve production
and system implementation problems and explained viable solutions.
. Utilized CADD software to create plans and drawings.
. Possesses strong technical aptitude and the ability to research and
solve complex issues independently.
Education
. College of Southern Maryland - Leonardtown/LaPlata Campus
Computer Information Systems
. Leonardtown High School
Leonardtown, MD
Diploma -June 2011
. Dr. James A. Forrest Career and Technology Center
Leonardtown, MD
Certificate -Engineering Technology Program
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