Customer Service Engineer

DEREK R. SMITH **********@*****.***

***** ****** ***** ***** *****, Maryland 20634 619-***-****

SUMMARY OF QUALIFICATIONS:

Energetic, results oriented information technology professional with

ability and desire to succeed. Expertise in trouble shooting, security,

configuration, team building, training, and problem resolution. Repeatedly

recognized as reliable, focused, detail oriented, and technically astute. Work

effectively alone or within a team. Superior problem resolution skills - able to

analyze problems and quickly achieve realistic, workable solutions.

Currently hold a Top Secret security clearance. Enjoy new challenges and

learning experiences.

EXPERIENCE:

2013 to Present Alion Science and Technology, Alexandria, Virginia

Senior Systems Engineer

Support PMS 377J LCAC Acquisition Team for C4N software related issues

and process. Support PMS 377J LCAC and LCU Maintenance Team for C4N

TPS tasking such as test plan review, SW release process, CCD SW deliver

documents. Coordinate with the different organization to ensure LCAC builds

release on schedule with high quality to PMS 377J. Responsible for assisting

PMS 377J to resolve the C4N technical issues and providing the customer

with regular feedback in regard to requirement changes, SW

implementations, CM process, V&V activities, SW release schedule and SW

safety related issues. Develop and maintain good relationship with the

customer and keep real-time communication to Alion team including various

subcontract engineers on LCAC related issues. Responsible for reviewing

LCAC CDRLs and providing recommendations to PMS 377J.

2011 to 2013 Fulcrum IT/Crucial Point LLC, Suitland, Maryland

Software/Systems Engineer

Install/configure/maintain software applications developed on

cutting-edge frameworks (eg Ozone Widget Framework).

Install/configure/maintain software applications on Windows, Linux, and

Solaris operating systems. Install and integrate software applications at

integration/customer sites. Leverage strong mission application technical

knowledge in system design and working with developers/concerned

parties. Evaluate system performance and provide recommendations.

UNITED STATES NAVY (1991 - 2011)

2007 to 2011 Mobile Communications Detachment, Little Creek, Virginia

Information System Technician

Set up communications systems for special warfare units throughout the

world. Experience includes satellite, radio, television, telephone, and internet

connections. Position required extensive skills in network administration,

system administration, building servers, advanced computer analysis, and

establishing passwords and security protection. Well versed with Windows

NT, UNIX, and Novell. Supervised, trained, and motivated 15-25 technical

personnel. Training experience included both on-the-job training and formal

classroom lectures and presentations. Skilled in curriculum development

and testing. Served as classified material custodian. Also installed cable

and fiber optics. Specially selected for a 60-day mission to Iraq; supervised

a 4-man team that ran 60 additional fiber and CAT-5 drops which improved

network infrastructure at a new facility. Served as the Lead Tactical

Communicator for a Vice Presidential visit to a foreign country. Successfully

trained 180 members of a foreign county's special operation force in basic

communications. Officially recognized for promoting trust and confidence

between the two countries. Expertise in multi-band and HF SOF unique

radios, ELF/EHF, data transmission and waveforms, modulation techniques,

antennas, DAMA and TACSAT procedures. Reviewed, updated, and

corrected the training guide for network usage.

2004 to 2007 Naval Information Operation Command, Suitland, Maryland

System Administrator

Administered a UNIX system for a signal lab with 8 user/customers.

Created accounts, reset passwords, and analyzed and resolved various

customer service issues. Managed and administered a classified and

unclassified LAN and MAN networks, maintained hardware and software,

and maintained a cryptographic system. Supervised 15 personnel

maintaining, calibrating, and trouble shooting computers and related

electronic equipment used by over 500 customers. Served as System

Administrator for two highly sensitive networks worth $2 million. Led a 6-

man team in the maintenance of 130 pieces of test equipment valued in

excess of $11 million. Also responsible for inventory control of repair parts,

test equipment, and computer station maintenance and operation.

Maintained a 99% availability rate with zero security discrepancies during

the time period.

2001 to 2004 USS Saipan, Norfolk, Virginia

Work Center Supervisor

Supervised up to 40 personnel in a message center responsible for

handling communications and intelligence reports. Maintained specialized

equipment, collected electronic data, and provided trouble shooting and

training assistance to20 customers. Assisted the Maintenance Coordinator

with training, system set-up, and inventory control, including ordering

supplies. Also updated the Combat Systems Operating Sequencing

Systems manuals and updated a LAN system. Interacted closely with

contractors in order to upgrade eight other systems.

EDUCATION AND SPECIALIZED TRAINING:

A+ Certification

Security + Certification

Navy NEC 2781 Advanced Network Analyst

Navy NEC 2735 Administration School

Unix Administrator

Cryptologic Technician Maintenance "A" School (computer hardware, operating systems,

electronic communications, trouble shooting/maintenance)

Cisco Certified Network Administration

Basic and Advanced Electricity, DC Circuitry, and Digital Principles

AN/SRQ-6(v) Cryptographic Equipment, operation, repair and maintenance

Imagery Applications (Joint Deployable Intelligence Support System, 5D, ELT-4000, Applix

Word, Spreadsheet and Graphics, Applix E-mail, XFTP, JVOX, MS-DOS Tools 4)

Supervisory and Management Training School

Fiber Optic Maintenance School

High School Graduate with additional collegiate study

AWARDS: Recipient of seven Navy Achievement Medals from the Secretary of the

Navy for superior job performance. Recipient of three major efficiency

awards and numerous letters of commendation and appreciation.

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