Customer Service High School

Nicole Manning

*** ***** ** **** ****: 801-***-****

American Fork, Utah 84003 Email: *************@****.***

SUMMARY:

I have 5+ years’ experience in dealing with money; handling, counting, and delivering to

banks, as well as 1+ year experience in directing and answering phone calls, creating

appointments and taking payments over phone. I also have 4+ years of food and

beverage experience, and 2 year experience in serving.

QUALIFICATIONS:

•

• Excellent communications skills

• Current in Word, Excel and PowerPoint

• Excellent with customer service

• Experience in handling phone calls

• Very strong people skills

• Experience in booking appointments over phone and in person

• Know how to build and maintain strong clientele relationships

• Able to handle and resolve problems

• Strong organizational skills

• Much experience in handling money

• Able to multi-task and work well under pressure

ACCOMPLISHMENTS:

•

• Held a supervisor position for 2.5 years

• Communicated with customers regarding orders, comments, and complaints

• Personally planned, prepared for and took care of parties up to 80+ people

EXPERIENCE:

Togo Coordinator/QA Expediter/Server August

2012-Current

Chili’s

American Fork, Utah

• Answering all incoming phone calls

• Keeping and maintaining a correct till every shift

• Responsible for taking information and planning dates and times for arrival/pickup of

orders

• Taking care of and handling costumers on a daily basis

• Responsible for sending all food out to the right tables at the right time

• Responsible for communication between the kitchen and the servers

• Keeping the kitchen line in an organized, calm environment

• Creating a Togo schedule that will fit everyone’s needs

• Taking care of all costumers’ needs while waiting tables

• Counting/claiming tips

• Working fast and efficiently to make sure all costumer needs are met in a timely fashion

Server/Host May 2011-

October 2012

Chuck-A-Rama

Draper, Utah

• Answering all incoming phone calls and taking reservations

• Taking care of costumers' needs such as bringing drinks, getting refills, taking and

cleaning up plates

• Cleaning up after customer quickly to make room for another, ie. cleaning and bussing

tables

• Responsible for cleaning and maintaining dessert bar

• Responsible for taking care of large private parties up to 80+

• Keeping a clean and orderly wait-station

• Counting and claiming tips

Supervisor/Cook/Cashier August

2008-August 2011

The Italian Place

American Fork, Utah

• Opened and closed the store regularly

• Handled money during business hours as well as responsible for the daily count at the end

of the day, including taking day’s profits to the bank.

• Responsible for other employees

• Responsible for handling costumers' complaints and/or concerns

• Peeled, washed, trimmed, and cooked vegetables and meats

• Cooking all food in an orderly and timely fashion

• Occasionally made employee schedule

• Organize all incoming order paperwork and employee applications

EDUCATION:

High school diploma from American Fork High School American Fork,

UT: June 2011

• Studies included Psychology, Marching Band and Social Studies

Some College at UVU: Orem, UT: Aug.

2011-Jan. 2012

• Studies included Psychology and Elementary Education

*References available upon request

Contact this candidate