Customer Service Assistant

GALINA TISHKOVA

Marysville, WA 425-***-**** **************@*****.***

SUMMARY OF QUALIFICATIONS

12+ years’ experience in accounting and bookkeeping

Associate of Technical Arts: Accounting Degree

Advanced Office Skills Certificate focusing Microsoft Office Suite 2007

Tri-lingual: Fluent in Ukrainian and Russian and English

Known for be fair, firm, professional and pays close attention to detail

Excellent attendance and punctuality

PROFESSIONAL EXPERIENCE

Accountant

Church Sulamita Mukilteo, WA 01/2011 - present

• Responsible for all monthly income and expenses

• Responsible for entering all information into the computer

• Created and processed monthly reports for the church board

• Create year end 1099 tax forms for the church contract workers

Income Tax Preparer

H & R Block Everett, WA 01/2013 - 04/2013

• Responsible for preparing tax returns for customers

• Knowledgeable in state and federal tax laws

General Assistant

Edmonds Community College Lynnwood, WA 03/2004 - 08/2009

• Clerical support for the graduation department

• Prepared and organized graduation and transcript evaluation requests

• Answered telephones and provided customer service to students

Clerical

S & J Creasey Bulldozing Inc. Monroe, WA 10/2002 - 10/2003

• Responsible for accounts payable and receivable

• Organized and coordinated checks and cash receipts

• Processed payroll for 17 employees

• Deposited funds into the bank

• Created invoices for customers

• Prepared reports for Department of Revenue

EDUCATION

Business Information Technology Accounting ATA Degree

Business & Payroll Tax Accounting Certificate

Advanced Office Skills Certificate

Customer Service Assistant Certificate

Edmonds CC Lynnwood, WA 01/2004 - 05/2008

Income Tax Preparer Certificate

H & R Block Marysville, WA 09/2012 - 12/2012

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