Support Engineer

Kevin Brogan

*** *** ****** **** *

Hermosa Beach, Ca 90254

*****.******@*****.***

Experience:

Financial Services Firm; Los Angeles, California

Sr. Systems Administrator, 8/07 – Present

• Primary responsibilities are Remote Access including Citrix and VPN client, backup for

Messaging administrator on an Exchange 2010 environment

• Manage Presentation Server 4.5, Xenapp Server 6.5 virtualized farms of 100+ servers

• Fully virtualized environment utilizing VMware vCenter ESX Server 5.1 on HP Lefthand storage

• Global Site Load Balancing with Netscaler high availability pairs for Active/Passive and GSLB

Proximity setup

• Manage Netscaler MPX5500, VPX200 & 7000 series devices, firmware versions 6.x thru current

10.0 Build 72.5nc

• Create group policies, security groups, distribution lists and user accounts through Active

Directory

• Manage and maintain DNS, DHCP, Domain Controllers, Citrix, Exchange, File and Print Servers

• Support 15+ global sites with 900+ users

• Support connecting to company resources, published applications and desktops for home users

and mobile devices (Android, IOS & Windows)

• Designed Citrix architecture and implemented Disaster Recovery/Business Continuity strategies

• Support Web Interface versions up to 5.4 and StoreFront server 1.2

• Create network shares and manage HP Lefthand network storage

• Support Exchange 2010 environment

• Load balance Hub transport and OWA servers via Netscaler Virtual servers

• Successfully meet requirements for all Sarbanes Oxley Information Technology Compliance

annual Audits

• Manage and troubleshoot Citrix/Xenapp user connections with Edgesight server 5.4

• Utilize Whatsup Gold, Wireshark, puTTy, WinSCP for monitor and troubleshooting of servers

• Manage client and server machines with McAffee VSE 8.8

• Setup and configured Citrix VPN solution for access to internal network

• Setup and evaluated Xendesktop5.5/Xenserver for POC

• Work closely with Software Development team and financial staff to publish specific applications

to users/groups

• Create and troubleshoot mobile app devices via Zenprise server

• Remote client support via Bomgar & Remotely Anywhere Expert Assist

• Utilize Ironport for spam filters and Websense for web filtering, Symantec Enterprise Vault &

ProofPoint for email archiving

• Disk to disk backups via Veritas Backup Executive 10.x, quarterly tape backups

• Participate in bi-weekly global IT staff meetings

• Document architecture and cross train junior level admins

Citco Fund Services; New York, N.Y./Jersey City, N.J.

Windows Systems Administrator (Jack Richman Associates) 6/06-6/07

• Setup and support for 20+ Wintel servers

• Provided support and maintenance for multiple sites locations (Windows Server 2000/2003,

Exchange 2003 and XP desktops

• Monitored all servers including mail queues, disk space, errors & alerts

• Maintained Exchange servers by offline defrag and moving mailboxes between storage groups

• Create and troubleshoot RIM Blackberry accounts

• Modify AD accounts, mailboxes, distribution lists and security groups

• Scheduled, maintained and supported daily tape backups with Veritas

• Support Avaya phone system, including programming phones and physical cabling

• Support Market Data applications (Aexeo, Bloomberg, etc…)

• Maintain security access system, enable/disable access cards, replace card readers etc…

• Manage ETrust ITM virus scan software, push agent out to all clients (desktops, laptops)

• Configure and troubleshoot Polycom AV teleconference equipment between multiple sites

• Keep updated asset inventory list for all equipment

• Document procedures, create instructions for users

CreditTrade; Hoboken, N.J.

Trade Floor Support (CDI Corporation), 3/06-6/06

• Windows Administrator/ Supporting internal Brokers and external Traders

• Support Market Data applications

• Trouble shoot connection issues with client support staff and Radianz

• Support, troubleshoot BT (British Telecom) phone turrets

• Application support (Citrix based)

• Liaison between Radianz and clients for installing/troubleshooting Radianz circuits

• Created MSI packages to rollout Citrix Web Client V9.1 to Traders workstations

• Setup and installed Citrix Presentation 4.0 farm in the US office: http://trading.credittrade.com

GlobeOp Financial Services LLC; New York, N.Y.

IT Manager, 6/03-3/06

• Windows Administration/Support including Exchange/ Outlook/Citrix/Telecom

• Setup and provided maintenance for 20+ Wintel servers in Manhattan office (HP Compaq

DL360 & 380’s)

• Support office of 230+ desktop users

• Implemented email archiving solution (Zantaz EAS)

• Manage, configure servers (Citrix MetaFrame XP/NFuse/Presentation, Exchange, Active

Directory, BES)

• Create and modify user/email accounts (AD / Exchange 5.5 / 2000 / 2003)

• Manage PBX phone system (NEC), Setup Wifi for laptop users and Auditors

• Set up Citrix farm with Web Interface for home users and Disaster Recovery site

• Upgraded existing Metaframe XP farm to Presentation 4.0

• Installed and configured Blackberry Enterprise Server for wireless email access with

Exchange 2003

• Upgraded backup strategy to utilize EMC CDL storage, Veritas and ADIC robotic tape

library (Clarion E600)

• Troubleshoot hardware/software issues also Market Data terminals and BlackBerry

(Reuters, Bloomberg)

• Support Data Centers, monitoring AC, UPS units, and generator

• Configured email gateway with antivirus for SMTP gateways

• Support international locations (London, Mumbai, New York City, Westchester)

• Evaluation/purchasing of hardware/software including Windows Intel based servers

• Responsible for internal and interoffice moves

• Setup Citrix Metaframe farm with NFuse site for client home user access:

https://lpcmremote.lilypondcapital.com

• Setup multiple Citrix Presentation Server farms with Web Interface for internal user home

access: http://webaccess.globeop.com & http://webaccess.globeop.net

• Managed team of IT support staff members and collaborated with other Senior admins on projects

SG Cowen; New York, N.Y.

Desktop / Trade Floor Support (NetLojix), 3/99 – 3/02

• Onsite technician with SG Cowen supporting 10 floors/1500 users

• Provided phone and PC support for all departments including Investment Banking and

Trading floor

• Deployed, setup and configured all hardware and software, including email (Lotus

Notes/exchange)

• Responsible for creating and updating Departmental images (PowerQuest and Ghost

utilities)

• Supported trade floor users and applications (Bridge, Reuters and Bloomberg)

• Performed system backup, data transfer and recovery (ARCServer)

• Troubleshooting laptops and PC’s on a daily basis (Remedy)

• Team lead on upgrading 300+ trader workstations’ hardware/software (NT4.0 to Win2k)

Priceline.com; Stamford, C.T.

Data center operator (NetLojix), 9/98 – 2/99

• Monitored performance and analyzed data of web servers (TCP/IP)

• Built, mounted and configured web servers in the Data Center (Windows NT)

• Troubleshoot, upgrade and installation of web servers

• Troubleshoot for regional call center

Education:

1995 – 1997 Mercy College: Dobbs Ferry, N.Y.

• Management Information Systems

1997 – 1998 Technology Training Solutions: New York, N.Y.

• Certified MCSE plus Internet.

• Microsoft Certified Systems Engineer MCSE Id# 939228

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