Customer Service High School

*** ******* ***** ***. **, Columbus, OH ***** 614-***-**** (

*************@*****.***

Shafi Ahmed

Skills

Summary

_

Eleven years of logistics experience specifically in professional warehouse

management and food services industries. Eleven years of supervising,

training, and providing outstanding customer service experience. Certified

forklift truck. Inventory control (FIFO) and RF Scanner experienced.

HAZMAT and OSHA trained.

Personal Characteristics: Self-confident, hard worker, good listener, able

to mediate problems, strong negotiation skills, and able to control

volatile situations.

Experience

01/99 - 05/10 Care International in Kenya

Dadab, Kenya

Store Clerk

. Marked the muster-roll of distribution staff (distribution clerks,

servers, and loaders).

. Trained and directed servers.

. Took inventory or examined merchandise to identify items to be

reordered or replenished.

. Stocked shelves, racks, cases, bins, and tables with new or

transferred merchandise.

. Responsible for intake and distribution of merchandise.

. Cleaned display cases, shelves, and aisles.

. Performed inventory, both manually and electronically.

. Used computers and computer systems (including hardware and software)

to program, write software, set up functions, enter data, or process

information.

. Recorded shipment data, such as weight, charges, space availability,

damages, or discrepancies for reporting, accounting, or recordkeeping

purposes

. Kept records of materials filed or removed, using logbooks or

computers.

08/10 - 12/10 Orlando Baking Company

Cleveland, Ohio

General Sanitation worker

. Operated and tended machines to wash and remove impurities from items

such as barrels or kegs.

. Cleaned containers, materials, supplies, or work areas, using cleaning

solutions and hand tools.

. Gathered and emptied trash.

. Cleaned building floors by sweeping, mopping, scrubbing, or vacuuming.

. Notified managers concerning the need for major repairs or additions

to building operating systems.

11/11 - 04/12 Fed Ex Ground

Columbus, Ohio

Package Handler

. Loaded materials and products into package processing equipment.

. Transported packages to customers' vehicles.

. Assembled, lined, and padded cartons, crates, and containers, using

hand tools.

. Cleaned containers, materials, supplies, or work areas, using cleaning

solutions and hand tools.

07/12 -10/13 PETSMART

Groveport,OH

Order Filler

. Handle orders for goods and services.

. Take order slip to stockroom or distribution center and locate item.

. Pick merchandise from warehouse shelves.

. Pack merchandise and ensure it will not break by including bubble

wrap, foam, and stuffing.

. Check inventory to ensure order can be fulfilled.

. Notify staff if inventory is low.

. Place shipping labels on boxes.

. Ensure customer information is correct on labels.

. Arrange for shipping and have parcel picked up.

. Keep track of inventory and shipments.

. Work with warehouse team to arrange inventory and pull from shelves.

. Pull large orders from computers.

. Include receipt in order and mark price on merchandise.

. Requisition additional materials, supplies, and equipment.

. Work with production, sales, shipping, warehouse, or common carrier

personnel to expedite or trace missing or delayed shipments.

. Prepare order reports for management.

Education

2012 Columbus State Community College

Columbus, Ohio

Certified Logistics Associate (CLA)

. Forklift certified through Ohio Distribution Warehouse (ODW)

2009 Cefored Institute

Cefored, Kenya

Disaster Management certificate

1999 Care International in Kenya

Dadab, Kenya

Warehouse Management and Distribution System certificate

1987 Brava High School

Brava, Somalia

High School Diploma

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