Customer Service

Manoucheca ********************@*****.***(***) 420-******** Lavista Dr, Orlando FlObjectiveTo obtain a position that will utilize inter-personal skillsSummary of QualificationsA motivated,resilient and compellingly persuasive individual who loves nothing more then helping customers resolve the problems or find things that they want I am a team player,who is able to work timely demands and effectively manage multiple workloads.I'm looking for suitable position with a company has a unique spirit and not only believes and giving people the freedom to do a great job, but will also supports them cheering their future ambitionsExperienceCustomer Care ProfessionalConnextions, Orlando Fl8/2013 - Presentresponsible for ensuring that member inquiries are resolved at first point of contact on the specialist knowledge further investigation is required doing this by using judgement and taking decisions a established, features for each inquiry duty responding promptly two members enquiry via phone using in-house to record saree information and the instigate actions as required processing form, application and quest for information Dealing efficiently with questions and queries from customers keeping update with all the company service and procedures handling objections professionallyCustomer Service RepresentativeConvergys, Lake Mary Heathrow3/2011 - 1/2013Maintain up-to-date knowledge about ATT products and services. Respond to customer queries about ATT services, equipment, promotions, roaming and billings. Enhance customer retention and satisfaction by providing outstanding and prompt customer services. Take customer calls and complete service orders. Understand customer needs and recommend appropriate products and rate plans. promoting company services and productsSkills A clear and confidence telephone manner Ability to communicate effectively with a wide range of customers Proven aptitude for dealing with customer complaints Extensive knowledge of Microsoft Office, Excel Experience of working in a busy and bound call center environment Dealing with customers face to face Fully aware of the importance of data security and relevant legislation able to identify a and act on sales opportunities EducationDiplomaHighSchool, Continental Academy, 10/2010 - 11/2011DiplomaHighSchool, Continental Academy, 10/2010 - 11/2011