Customer Service Administrative Assistant

Nazma Siddique

*** ******** ******, ***. * Brooklyn, New York 11208

E-mail: *.**********@*****.*** Cell Phone# 1-347-***-****

Career Objective: Administrative/ Customer Service support position that will provide me an opportunity to utilize

my excellent Communication and Organizational skills.

Summary of Qualifications:

• Certified on Administrative Assistant, medical billings, coding and knowledge of medical Term.

• Ability to perform multiple tasks, a quick learner and excellent communication skills

• Work well under pressure, Detail-oriented and high-quality at leadership

• Verbalize four (English, Bengali, Hindi, and Urdu) languages fluently write two

• Microsoft Windows 95, 98, 2000, 2007 and windows XP, Microsoft Office (Word, Excel), typing wpm 50

EXPERIENCE:

New York Medicaid Choice, NY, NY 05/07- 11/12

Enrollment Counselor/ Customer Service Rep.

• Answered estimated 40-60 calls per day & Medicaid related questions and concerns

• Assisted consumers to be enrolled into health plans and Medicaid

• Assisted consumers with any HRA issues

Attorney At Law, NY, NY 4/04-12/06

Administrative Assistant/ Receptionist

• Performed all Secretarial duties/ office clerk

• Responsible for all types filings and billings

• Answering calls and scheduling all appointments

NYC College of Technology, Barns and Nobles, Brooklyn, NY 08/02-03/05

Sales Representative,

• Customer Service Representative

• Cashier; handled cash register over $3,000 and also provided extraordinary customer care

Related Experience/ Vs. Volunteer:

CUNY Financial Office NY, NY 03/07-05/07

Administrative Assistant

• Performed all Secretarial and administrative duties

• Responsible for all the filings and scanning records and scheduling meetings

Life and Science Club, Brooklyn, NY 08/05-12/06

President

• Responsible for calling all the meetings and events

• Responsible for granting any permission and making decisions for the club

Boys and Girls High School, Brooklyn, NY 01/04-06/04

Attendant in record office

• Filing and checking student’s records and completion of student mailings

• Typed and photocopied confidential student documents

• Performed general clerical duties as desired

Education:

Graduated from Boys and Girls High School in 2004 and received a diploma. I am currently attending New York City

College of Technology (NYCT) for the third year, Major Liberal Arts and Science

Career Quest Institution, Certified in Medical Assistant, Billings and Administrative in 2007

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