717-***-****•*************@*****.***
Jennifer Troxell
333A Spruce Street, Steelton, Pa 17113•717-***-****•*************@*****.***
Jennifer Troxell
J ob/ Career Objective
To become a professional social worker/intake personal in the field of child psychology.
Working with the team to make the company stronger. To better the lives of the children that
are placed within the system.
E xperience/ Internship
Summer 2012
Adams County Children and Youth Gettysburg, PA
I ntake Intern
Experienced all the aspects of state process for the child to become the responsibility
of the state. Screened the incoming calls that would be a concern individual
reporting mistreatment to their children. Scheduled home visits for the case workers
to go investigate the home. Attending meeting and helped come up with a solution to
the problem at hand. Reviewed files and made sure they were up to date with the
state required information. Participated in the independent living programs they
offer to the 16+ kids over the summer.
The most valued lesson that this internship gave me was taking the child away from
their parents could be worst or best decision for the child.
2013 to Present
Capital Blue Cross Harrisburg, PA
C ustomer Service Reprehensive
Working with customers in order to solve the issue at hand. Answering the phones
and working with others in order to get the problem solved. Claim routing and other
medical terminology have been obtained by working at this job.
My skills with working with other along with the amount I can type have also
increased. Computer skills have improved along with my communication with the
customers.
2009 to 2013
CVS Pharmacy Technician Gettysburg, PA
Pharmacy Technician
Working with insurance companies developed strong skills. The knowledge that was
obtained from the medication will help with the understanding of the side effects
children experience. Working as a team built leadership and teamwork needed to
help children to the best of our abilities.
2012 to 2012
Hoffman Homes Gettysburg, PA
717-***-****•*************@*****.***
Jennifer Troxell
M ental Health Worker
Working with the teenage girls in order to better them for returning to society. I was
in charge of writing out group notes and completing the daily logs of each of the
students that were in my care. I used therapeutic interventions in order to calm down
the escalated students and keep them from harming themselves.
E ducation
Dec. 2012
B.S Kutztown University of Pennsylvania Kutztown, PA
B S Science (Psychology)
GPA: 3.0
References
References are available on request.
Qualification Summary
Organization, this is a strong skill to have when you are working with incoming cases and
o
the paperwork that comes along with it.
Positive thinking/critical thinking, staying positive with the customer or client and being
o
able to come up with solutions will make the process for my team and client much easier.
Friendliness is a must when you are working with the public. When a client knows you are
o
friendly they will be more willing to come to you when they are having a problem.
Leadership/Teamwork, experience with being a leader of a team at CVS while working
o
with coworkers to make the environment enjoyable for all.
Strong work ethic, being on time, staying late if the job requires it, clean and neat work
o
area, and always willing to lend a hand where it is needed.