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Customer Service Sales

Location:
New Haven, CT
Posted:
December 17, 2013

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Resume:

ANDREW ARPAIA

** ****** **. 203-***-****

Woodbridge, CT 06525 acbqpc@r.postjobfree.com

EDUCATION

RENSSELAER POLYTECHNIC INSTITUE, LALLY SCHOOL OF MANAGEMENT AND TECHNOLOGY Hartford, CT

Candidate for Master of Business Administration 5/16

FORDHAM UNIVERSITY, COLLEGE OF BUSINESS ADMINISTRATION Bronx, NY

Bachelor of Science in Finance and Accounting 5/10

Honors: Dean’s List Fall 2006, Spring 2007

Memberships: Alpha Sigma Pi Honor Society, Alpha Lambda Delta Honor Society

EXPERIENCE

Sikorsky Aerospace Services Trumbull, CT

Analytics and Technology Engineering, Fleet Management and Operations Center, Analyst (7/13-Present)

Develop tools, processes, procedures, and standardization to report key metrics and statistics to all stakeholders

Track and report S-92 Aircraft fleet availability and make recommendations to senior management to ultimately

increase fleet availability and productivity

Actively participate in the S-92 Supportability IPT which produce multi-level reports representing the

recommendations of the IPT for potential product improvements related to cost, component reliability and

increased air craft availability

Make associations between source data sets, analyze multiple data sets to detect anomalies and measure fleet

behavior while evolving analytical methodologies, tools, and deliverables

ACE (Achieving Competitive Excellence) Associate, Six Sigma Green Belt equivalent

Helicopter Support Inc., A Sikorsky Aerospace Services Company Trumbull, CT

Customer Service Representative (4/11 – 6/13)

Communicated directly and on a daily basis with Sikorsky’s customer, CHC/Heli-One, to ensure fleet availability

and to address AOG (aircraft on ground) issues

Liaised with cross-functional Sikorsky departments to resolve customer issues in a timely manner. Cross

functional departments include: material planning, engineering, export compliance, and quality

Support export compliance enforcement by working with suppliers to determine ITAR (International Traffic in Arms

Regulations) sensitive parts and components as a certified business area export representative (BAER)

Managed multiple reports including: fleet availability, repair turn time, and account balance checks

Contributed to group goal of $80 million in annual sales revenue by executing quotes and customer orders

Pratt and Whitney, A United Technologies Company East Hartford, CT

JSF F-135 EVMS Program Analyst (11/10 – 4/11)

• Performed earned value analysis for discretionary spending

• Monitored cost and schedule variance for engineering assistance to production (EAP) spending

• Created and communicate weekly EAP validation reports

• Validated EAP dollars/hours after apportionment process

• Processed budget change requests

• Generated charge numbers and open commitments

Helicopter Support Inc., A Sikorsky Aerospace Services Company Trumbull, CT

Distribution Clerk (5/09 – 8/09)

Supported inventory control process

Prepared aircraft components for timely delivery

Interfaced with material logistics to ensure accuracy of quantities for shipment

CHC Programs Intern (5/08 – 8/08)

• Assisted in Sales, submitted purchase orders and quotes for customers

• Tracked, logged, and presented CHC team member’s productivity

• Contributed as a member of a cross functional Kaizen team that addressed part classification issues

• Created burn down lists and backorder reports for CHC team

SKILLS

Software: Microsoft Office- Excel, Word, and PowerPoint. Visual Basic, SAP, Hyperion, Dreamweaver, Access, Nvu

Teamwork: Collaborated with student group at Fordham University to develop simulation that allocated currencies to

foreign exchange markets in a dynamic environment to optimize profit. Presented results to faculty and advisors.

Communication: Experienced in both face to face sales, and electronic (B2B) sales, communications

ADDITIONAL INFORMATION

Achievements: Eagle Scout

Activities: Fordham University Rugby, Special Olympics Volunteer

Interests: Weightlifting, Football, Travel, Reading



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