Customer Service Sales
Resume:
ANDREW ARPAIA
Woodbridge, CT 06525 ******.******@*****.***
EDUCATION
RENSSELAER POLYTECHNIC INSTITUE, LALLY SCHOOL OF MANAGEMENT AND TECHNOLOGY Hartford, CT
Candidate for Master of Business Administration 5/16
FORDHAM UNIVERSITY, COLLEGE OF BUSINESS ADMINISTRATION Bronx, NY
Bachelor of Science in Finance and Accounting 5/10
Honors: Dean’s List Fall 2006, Spring 2007
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Memberships: Alpha Sigma Pi Honor Society, Alpha Lambda Delta Honor Society
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EXPERIENCE
Sikorsky Aerospace Services Trumbull, CT
Analytics and Technology Engineering, Fleet Management and Operations Center, Analyst (7/13-Present)
Develop tools, processes, procedures, and standardization to report key metrics and statistics to all stakeholders
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Track and report S-92 Aircraft fleet availability and make recommendations to senior management to ultimately
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increase fleet availability and productivity
Actively participate in the S-92 Supportability IPT which produce multi-level reports representing the
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recommendations of the IPT for potential product improvements related to cost, component reliability and
increased air craft availability
Make associations between source data sets, analyze multiple data sets to detect anomalies and measure fleet
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behavior while evolving analytical methodologies, tools, and deliverables
ACE (Achieving Competitive Excellence) Associate, Six Sigma Green Belt equivalent
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Helicopter Support Inc., A Sikorsky Aerospace Services Company Trumbull, CT
Customer Service Representative (4/11 – 6/13)
Communicated directly and on a daily basis with Sikorsky’s customer, CHC/Heli-One, to ensure fleet availability
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and to address AOG (aircraft on ground) issues
Liaised with cross-functional Sikorsky departments to resolve customer issues in a timely manner. Cross
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functional departments include: material planning, engineering, export compliance, and quality
Support export compliance enforcement by working with suppliers to determine ITAR (International Traffic in Arms
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Regulations) sensitive parts and components as a certified business area export representative (BAER)
Managed multiple reports including: fleet availability, repair turn time, and account balance checks
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Contributed to group goal of $80 million in annual sales revenue by executing quotes and customer orders
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Pratt and Whitney, A United Technologies Company East Hartford, CT
JSF F-135 EVMS Program Analyst (11/10 – 4/11)
• Performed earned value analysis for discretionary spending
• Monitored cost and schedule variance for engineering assistance to production (EAP) spending
• Created and communicate weekly EAP validation reports
• Validated EAP dollars/hours after apportionment process
• Processed budget change requests
• Generated charge numbers and open commitments
Helicopter Support Inc., A Sikorsky Aerospace Services Company Trumbull, CT
Distribution Clerk (5/09 – 8/09)
Supported inventory control process
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Prepared aircraft components for timely delivery
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Interfaced with material logistics to ensure accuracy of quantities for shipment
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CHC Programs Intern (5/08 – 8/08)
• Assisted in Sales, submitted purchase orders and quotes for customers
• Tracked, logged, and presented CHC team member’s productivity
• Contributed as a member of a cross functional Kaizen team that addressed part classification issues
• Created burn down lists and backorder reports for CHC team
SKILLS
Software: Microsoft Office- Excel, Word, and PowerPoint. Visual Basic, SAP, Hyperion, Dreamweaver, Access, Nvu
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Teamwork: Collaborated with student group at Fordham University to develop simulation that allocated currencies to
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foreign exchange markets in a dynamic environment to optimize profit. Presented results to faculty and advisors.
Communication: Experienced in both face to face sales, and electronic (B2B) sales, communications
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ADDITIONAL INFORMATION
Achievements: Eagle Scout
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Activities: Fordham University Rugby, Special Olympics Volunteer
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Interests: Weightlifting, Football, Travel, Reading
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Contact this candidate