Customer Service Manager

TANISHA HOLLINGSWORTH

**** **** **** **. . *********, NV 89014 . 702-***-**** .

********@*****.***

SUMMARY OF QUALIFICATIONS

Experienced in 1st party collections, medical collections, skip

tracing, data entry, customer service and account maintenance.

EDUCATION

University of Phoenix- Las Vegas, NV

2007-2010

B.S. in Business Management

PROFESSIONAL EXPERIENCE

Credit Acceptance-Henderson, NV

2011-Present

FE Collections Representative

. Collect on past due auto loans

. Persuade consumers to pay in an effort to bring and keep their account

current

. Ensure the account is accurately updated and process one time

payments

Clear Wire- Las Vegas, NV

2009-2011

Collections Representative

. Processed adjustments, payments extensions and bill date changes

. Resolved all billing issues so the delinquency rate was reduced and

customer maintained service

. Special projects assigned by manager

MediAssist (University Medical Center) - Las Vegas, NV

2008-2009

Patient Accounting Representative

. Addressed patients and insurance companies concerns regarding billing

issues

. Submitted re-bill requests, adjustments and refunds.

. Updated insurance and demographics information and negotiated payment

arrangements

. Reviewed and explained EOB's, uninsured discounts and other government

programs to the patient.

HCA Patient Account Services - Las Vegas, NV

2005-2006

Collections Specialist

. Followed up on medical and workman's compensation claims by contacting

the insurance companies.

. Addressed any billings concerns with manager

. Updated patient financial class when needed

. Discussed payment arrangements with patients and guarantors to satisfy

the balance on the account

. Communicated with the patient regarding missing information via phone

or certified mail

. Verified insurance

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