Customer Service Insurance Agent

MARIA CORONADO

**** ********** **. • Houston, TX 77063 • ***************@*****.*** • 832-***-****

QUALIFICATIONS SUMMARY

Administrative support specialist experienced working in a fast paced environment demanding

strong organizational, technical and interpersonal skills. Trustworthy, ethical and discreet, committed

to superior customer service. Confident and poised in interaction with individuals of all levels.

• Answer, screen and transfer inbound phone calls

• Microsoft Word, Excel, Publisher, and Outlook

• QuickBooks and Peachtree Software

• Invoicing

• Accounts Receivable and Payable

• Meticulous attention to detail

• Time management

EDUCATION

Brownwood High school 1992-1996

Lone Star College 2011 to Present

PROFESSIONAL EXPERIENCE

J. Rios Incorporated- Houston, TX 2013 to Present

Office Manager

• Answer the phone, give information to callers, take messages or transfer calls to appropriate

individuals

• Calculate, prepare and issue bills, invoices, account statements and other financial

statements according to established procedures.

• Prepare checks for Accounts Payable

• Prepare and process payroll information

…Continued…

SHARON SALAVARIA

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Professional Experience Continued

• Reconcile records of bank transactions

• Receive, record, bank cash and checks

United Tool & Supply-Houston, TX 2011-2013

Accounts Receivable/Admin. Assistant

Prepared itemized statements, bills or invoices and record amounts due for items

•

purchased or services rendered.

Keep records of invoices and support documents.

•

Receive payments and post amounts paid to customer accounts.

•

Notify customers of delinquent accounts by mail, or telephone to solicit payment

•

Review documents such as purchase orders, sales tickets, charge slips, or vendor invoice

•

to compare fees or charges due.

Evins Personnel-Houston, TX 2010-2011

Temp Clerk (Harris Co. Transit)

• Answer phones, direct calls to appropriate individuals

• Compile, copy, sort, and file records of office activities, business transactions, and other

activities.

• Make travel arrangements for low income clients, who need to get to their doctors’

appointments

La Quinta Inn & Suites-Brownwood, TX 2009-2009

Front Desk Services Representative

Greet, register, and assign rooms to guests of hotel.

•

Verify customers’ credit and establish how the customer will pay for accommodations.

•

Contact housekeeping or maintenance staff when guests report problems.

•

Make and confirm reservations.

•

Keep records of room availability and guests’ accounts manually or using computers

•

Perform bookkeeping activities, such as balancing accounts and conducting nightly audits.

•

Record guest comments or complaints, referring customers to managers as necessary.

•

Advise housekeeping staff when rooms have been vacated and are ready for cleaning

•

Clean and maintain lobby and common areas, such as restocking supplies and watering

•

plants.

Prepare for basic food service, such as setting up continental breakfast or coffee and tea

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supplies.

• Plan, schedule or supervise the work of other employees.

Brown County Farm Bureau-Brownwood, TX 2007-2009

Insurance Secretary

• Interview clients and take their calls to provide customer service and obtain information on

claims.

• Process and record new insurance policies and claims

• Collect initial premiums and issue receipts.

• Modify, update, and process existing policies and claims to reflect any change in beneficiary

amount of coverage, or type of insurance.

• Notify insurance agent and accounting department of policy cancellation.

Big Country Ford, Lincoln, Mercury-Brownwood, TX 2006-2007

Front Desk Receptionist

• Greet all people entering the establishment, directing or escorting them to a specific

destination.

• Transmit information or documents to customers, using computer, mail, or fax.

• Provide information about establishment, such as location of department or offices,

employees within the organization, or services provided.

• Receive payments and record receipts for services.

• Perform duties, such as taking care of plants or straightening magazines, to maintain lobby

or reception area.

Contact this candidate