Customer Service Manager

CHAMEKA R. YANCEY

***** ******* **. **********, ** (45240) C: 513-***-**** Email: *************@*****.***

Summary of Qualifications

• Strong organizational and planning skills

• Experience in handling confidential information and documentation

• Ability to multitask, detailed oriented and meets deadlines

• Excellent written and oral communication skills

• Ability to work independently, organize effectively and mange time productively

Professional Experience

Q

MACY’S CREDIT AND CUSTOMER SERVICE – Mason, OH

Corporate Analyst/Credit Analyst, 07/2012 to 12/2013

• Effectively answer and resolve issues regarding credit card billing inquiries such as payments,

returns, and sales using excellent customer service skills

• Effectively answer and resolve issues regarding purchases and delivery of merchandise

Fraud Investigator, crossed-trained

• Provide outstanding customer service to customers

• Responsible for the review, investigation, and determination of action to be taken for all data in

fraud queues as well as other assigned duties.

• Receive incoming calls regarding fraudulent charges on customer accounts

• Set up fraud claims for customer accounts with fraudulent activities

RANDSTAD - Cincinnati, OH

Data Entry Contractor, 01/2012 to 05/2012

Performed Mailroom Functions: Sort, open, and batch incoming mail

Performed administrative and collateral tasks as assigned including filing paperwork, answering

phones, etc.

Reviewed and revise information on customer’s forms as needed

KROGER CALL CENTER – Blue Ash, OH

Customer Service Representative, 08/2011 to 01/2012

• Answered inbound calls and assisted customers with specific inquiries

• Provided high quality customer service to all clients

• Responded to customer inquiries related to merchandise, gift cards, service, etc.

SMART HAIR BEAUTY SUPPLY – Cincinnati, OH

Sales Associate, 02/2011 to 06/2011

• Provided product information to customers

• Provided selection assistance and exceptional service to customers

• Performed other duties related to the operation of a retail business

• Operated as temporary store manager which included opening/closing the store, submitted

weekly payroll report, audited cash registers, and supervised and trained employees

STUDIO 360 SALON & DAY SPA – Cincinnati, OH

Licensed Cosmetologist, 09/2008 to 08/2010

• Shampooed, conditioned, trimmed, colored, treated and styled hair

• Knowledge of principles and processes for providing customer and personal services

• Performed scalp massages, facials, manicures, pedicures, acrylics, nail art and applied make-up

• Provide beauty advice and suggestion to clients as needed

• Assisted Salon Owner as floor manager when needed, which included opening/closing store and

maintained store cleanliness

RISK MANAGEMENT – Cincinnati, OH

Administrative Assistant, 08/2006 to 09/2008

• Performed clerical and data entry task and filed important documents accordingly

• Responsible for administrative and collateral tasks including answering phones, recording

messages and schedule appointments

• Greet and direct visitors and clients to the appropriate area

• Review and index documents, operate switchboard, and prepare photocopy documents

Additional Work Experience

Event Coordinator

Coordinate and execute the activities specified for a particular event including special events such as

weddings, baby showers, parties, and banquets. Managed details including choosing event locations,

schedule meetings, select vendors, procuring accommodations, creating and distributing marketing

materials (invitations, flyers, advertisements, and tickets). Present onsite the day of and prior to the

event to set-up and troubleshoot any issues that arise.

Education

Ross Institute Medical and Dental Tech – Cincinnati, OH

• Associate’s Degree in Medical Assisting, 2010

Tri-County Beauty College – Cincinnati, OH

• Licensed Cosmetologist, 2007

Winton Woods High School – Cincinnati, OH

• Diploma, 2002

Technology

Software: Microsoft Office (Word, Powerpoint, Excel, Outlook, Access), Standard Office

Procedures and Equipment (Copy Machines, Postage Machines and Computers)

References available upon request

Contact this candidate