Engineer Customer Service

ABASS A. ADAMU

**** *** ****** ***** #* ************@*****.***

Cell: 347-***-****

Home: 718-***-****

Bronx, N.Y. 10469

SUMMARY

Solution-oriented IT Professional with ten years experience and

proven success designing, implementing and integrating cost

effective, high performance technical solutions to meet

challenging business needs.

TECHNICAL EXPERTISE: Windows XP Professional and all versions of

Windows Operating Systems, Active Directory System, Microsoft Office XP

Suite and all previous versions, Microsoft Exchange, Norton and McAfee

Anti-Virus software, Web browsers (Internet Explorer, Safari, Firefox,

Google Chrome), Express, Image & Ghost software. PROTOCOLS: TCP/IP,

NetBUI, NetBIOS, WINS, DNS, DHCP, LAN, Ethernet Fast Ethernet,

AppleTalk,VOIP. Mobile Device OS's ( Android, IOS, Symbian). Cloud

Computing.

HARDWARE: IBM PC-Compatibles, Apple Macintosh, HP, Laser, Xerox

Laser printers, Dell, HP, Sony desktops, Laptops, Palmtops,

Servers, Scanners, Tape drives, Zip drives, Modems, Network

Interface Cards, Hubs, Motherboards, Switches and Cabling, Wireless

devices, Routers.

PROFESSIONAL EXPERIENCE:

Field Solutions Inc.

Position: Field Engineer:

12/11 -Present

Network Administration in Microsoft Network environment and Installation,

trouble-shooting of workstations connecting to the network. Use Microsoft

office suite to create documents in Word, Excel, Access and PowerPoint

presentations.

Repair PC hardware, install software and peripheral equipments and

configure workstations, maintaining and supporting user accounts. Remote

support using help desk management tools and inventory management.

Break-fix and installation of Hardware and Software. Setting up

Wireless networks and installation of routers. Installation and

configuring of anti-virus software on Workstations and Servers.

Set up Point Of Sale Computer Systems and connecting them to

the network.

Setup Cisco Routers and switches. Running backups on servers.

Set up and service ATM's (Diebold, Fujitsu, NCR)

Fujitsu Transactions & Solutions.

01/08-

12/10

Position: Field Engineer

Repair PC hardware, Software and peripheral equipments

.Configuring, troubleshooting, maintaining and supporting user

accounts installing. Teaching users how to use some software

packages. ).

Repair and maintain Point of Sale (POS) computer equipment in a grocery and

retail environment. Equipment vendors include Fujitsu, Siemens, IBM, NCR,

VeriFone, Ignnecio models.

Break-fix and installation of Hardware and Software. Setting up

Wireless networks and installation of routers. Installation and

configuring of anti-virus software on Workstations and Servers.

Customer Relationship Management.

Set up Point Of Sale Computer Systems and connecting them to the

network.

Installation of TCP/IP (static &dynamic) and configure

workstations to connect to Mainframe.

Inventory Control Management & Budgeting and Manage/Control

parts inventory.

Installations of Lexmark and HP network printers and configure

them with static IP address.

Set up Cisco Routers and Switches.

Qualxserv Inc.

Position: Field Tech Engineer/Desktop Support:

05/07- 01/08

Installation and trouble-shooting of workstations connecting to the

network. Trouble-shooting of and workstations connecting to the network.

Customer service and service support, call management and parts

management.

Break-fix, using diagnostic tools to determine desktop and Laptop problems

and fix it. Inventory and parts management.

Repair PC's and Laptops hardware, printers, configure Blackberry, smart

phones and Cell phones.

UNISYS Inc.

Position: LAN ADMIN:

05/00- 05/07

Network Administration in Microsoft and Novell Network environment and

Installation, trouble-shooting of workstations connecting to the network.

Use Microsoft office 2003 suite to create documents in Word, Excel, Access

and PowerPoint presentations.

Repair PC hardware, install software and peripheral equipments and

configure workstations, maintaining and supporting user accounts. Remote

support using help desk management tools and inventory management.

EDUCATION & CERTIFICATION

Lehman College, Bronx, N.Y.Bachelor of Science, Computing Science and

Management, Sept. 1996

Xincon Technology School, New York, N.Y.

Completion of Novell 3.x & 4.x Certifications July, 1996 A+ Certifications

HP, IBM, Dell, Sony, Certifications (Laptops & Desktops).

References: Will be provided upon request.

Contact this candidate