Customer Service Sales

Kortez Delaney

**** *. ******* **. **** 3-312-***-****

Chicago, IL 60615 *********@*******.***.***

SKILLS SECTION

• Extremely flexible

• Outstanding leadership skills

• Tremendous Communication

• Able to answer phones

• Great organizational skills

• Detailed orientated

• Able to meet deadlines

• Familiar with Microsoft Word, Publisher, and Excel

EDUCATION Harry S. Truman College, Chicago, IL Expected Graduation May 2014

Associates of Arts in Accountancy

Lane Tech College Prep, Chicago, IL

General Education August 2003- June 2007

EXPERIENCE United States Postal Service, Des Plaines, IL July 2013-Present

City Carrier Assistant

• Package, sort and load mail according to procedures outlined for specific routes

• Operate vehicle and technology to transport mail to different areas of the city

• Safeguard mail and packages by delivering items to correct addresses

• Provide customer service by assisting with mailing needs and questions while delivering

• Exhibit team work by assisting others with their mail delivery

United States Postal Service, Bedford Park, IL

Casual December 2012- 2013

• Work with team to guarantee efficiency of the mail plant

• Load and unload trailers of mail and parcels to ensure proper arrival

• Use zip codes or dimensions of packages and envelopes to distribute and sort mail

• Assist robots and machines in sorting mail by properly positioning mail

• Demonstrate elite customer service by working with customers and resolving issues

Showplace Icon, Chicago, IL

Usher/Cashier/Clerk April 2011- June 2012

• Directed patrons to the proper resources by asking needs based questions

• Seated patrons accordingly while exerting great customer service

• Answered customer questions efficiently by being knowledgeable of services and products

• Checked out guest and assisted with sales by the use of suggestive and/ or cross selling

• Stocked items while using the fight for method to ensure freshness of products

• Engaged in friendly conversation to soothe wait time

• Worked with team to maintain a safe, clean, and efficient environment

CVS Pharmacy, Chicago, IL

Cashier/ Stock December 2006- June 2007

• Greeted customers and engage in friendly conversation

• Operated cash registers to itemize and total store purchases

• Accepted forms of payment to complete transactions

• Demonstrated great customer service by being knowledgeable of product location

• Checked invoices of stock to ensure accuracy of orders

• Stocked and cleaned shelves so the customers could shop with ease

ACTIVITIES

• Student Council, 2003-2006

• Historian, 2007

• Prepare Thanksgiving for the homeless, 2003-2008

• Tutor, Coach and Lead chat sessions at Schiller Elementary School, 2005-Present

• Volunteer with youth at Chicago Park District 2000-2007

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