Customer Service Sales
Resume:
Michele Katz
Lake Hopatcong, NJ 07849
********@*****.***
Objective: To secure a position that utilizes my analytical skills with an emphasis on research.
Experience
March 2010 Present LionBridge Technologies
Internet Assessor work from home
● Rate websites according to their general guidelines,while maintaining a strict quality level.
● Perform a variety of tasks that help improve search engine quality.
April 2004 Present Hidden Fence Company/GeoNet Services Randolph, NJ
Sales/ website maintenance Part time/work from home
● Assist with adwords campaigns in regards to localization, keyword research and
reporting. Submit manual directory submissions for current websites with original content
and keywords.
● Ensure that all sales inquiries are quoted and entered in the company database and
scheduled into company schedule.
● Call potential clients to quote for products, and advise how system would work best for
them.
● Implement sales letters, and welcome packets for new customers.
● Access company database from home to assist with above duties.
● Researched information for websites and written blogs to increase search engine
optimization.
● Set up workstations to work with Microsoft outlook and conform to new database.
2011 2012 Info.com
Keyword Pinpoint proofreader
● Followed strict guidelines to determine if keywords were relevant or negative to subject
matter.
● Identified and eliminated keywords that would not be relevant.
1996 2003 Anthony and Sons Bakery Denville, NJ
Customer Service/Office Manager
● Managed, Trained, scheduled and hired employees to work in the customer service
department that processes over 2000 orders per day,
● Set up phone systems, computer for all employees.
● Implemented training materials for employees to transition them to order taking and
customer service
● Responsible for accuracy of order taking, tracking customer purchases and handling
customer grievances.
Education 1991 1995 College of Saint Elizabeth Morristown, NJ
Bachelor of Science, Foods and Nutrition.
Interests Mothering, family life, research.
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