Project Manager Customer Service

KYLE HANSEN

** ***** ***** • Staten Island, NY **309 • 917-***-**** • ****.********@*****.***

Confident Hardworking Team Player Superior Time Management Skills Interfaces well with others at all levels

including clients, vendors and government agencies Excellent interpersonal communication, customer service, and office

support skills Proficiency in: Microsoft Word, Excel, PowerPoint Vendor Management Project Management

EXPERIENCE:

Joseph T. Raffaele Consulting – Fire Alarm and Life Safety systems New York, NY

Project Manager / Expediting Clerk September 2010-Present

• Arrange for delivery, assembly, and distribution of building permits in order to meet production schedules

• Collect and prepare documentation related to standards of inspection and fire safety

• Compile information such as client data so that status reports can be completed on time

• Consult with department supervisors and other personnel to assess progress and discuss any needed changes

• Interact with clients regarding necessary permits for building production

• Examine documents, materials, products and monitor work processes in order to meet the proper standards and

specifications

• Maintain files such as maintenance records, bills of lading, and cost reports

• Seek out potential new clients

• Attend inspections regularly

• Maintain a professional relationship with property managers, contractors and city inspectors

• Read plans and assess the amount of work each project may require

• Manage multiple assignments, while keeping clients up to date on their progress

Drew University Madison, NJ

Intern January 2010 – May 2010

• Assisted Director of the University’s Athletic Department with everyday tasks ranging from administrative work to

sports data collection

• Coordinated and oversaw various sporting events

• Gained an extensive knowledge on college sport rules and regulations

EDUCATION:

St. John's University, College of Professional Studies Staten Island, NY

Bachelors in Sports Management

Graduated May 2010

Minor in Business Management

LEADERSHIP ACTIVITIES:

President, Iota Sigma Fraternity

2008-2010

• Compiled and submitted all required reports to St. John’s University in a timely manner

• Presided over weekly meetings and revised 20 page constitution

• Created marketing materials to recruit new members which increased membership by 50%

• Organized fundraising events on campus which led to substantial donations

KYLE HANSEN (Page 2)

LEADERSHIP ACTIVITIES: (Continued)

Treasurer, Iota Sigma Fraternity 2006-2007

• Maintained all books and records for the fraternity’s bank account

• Eliminated 44% of the total debt balance which was outstanding for 3 years prior

Secretary, Iota Sigma Fraternity 2005-2006

• Kept accurate minutes for all weekly chapter meetings

• Collected & organized fraternity reports

SKILLS, ACTIVITIES, & INTERESTS:

• Highly proficient in Microsoft Office (Excel, PowerPoint, Microsoft Word)

• Strong organizational skills, necessary for managing several clients.

• Well-developed writing and communication skills for client interaction.

• Community Service: Midnight Run – Annual participation on trips to the five boroughs to distribute food,

clothing, toiletries to the homeless

• Raised $3700 for & participated in the 2013 NYC Colon Cancer Challenge Event

• Chapter advisor for college fraternity, Iota Sigma fraternity

• Other pastime hobbies include sports, chess and reading about American history, politics, and the economy

References Furnished Upon Request

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