Manager Management
Resume:
HASO FERATOVIC Dipl.Oecc.
Stiegweg **a,
****.*********@*****.***
Phone 043-***-**-**
Mobile 079-***-**-**
Curriculum Vitae
Haso Feratovic, Dipl.Oecc. Stiegweg 16a, 8303 Bassersdorf
****.*********@*****.***
SHORT PROFILE
Extensive IT-experience in: IT Management, Project Management, Quality Assurance,
Change and Release Management, Software Migrations, Financial Software Development,
Testing, Test Management, Maintenance, System/ Business/ Technical Analysis, Support,
Training and mentoring, Customer Relationship Management, (2 years IT-Manager, 10
years in Banking, 4 years in Credit Cards Business and 7 years in Stock Exchange).
Strong analytical thinking, good problem solving, reliable, customer -oriented and enjoy
working in multicultural environment, strong team player, highly committed, w illing to
learn new skills.
WORK HISTORY
2008 – 2012 HENLEY & PARTNERS AG, Zürich
IT Manager
Project Manager
1998 – 2006 SWX SWISS EXCHANGE, Zürich
Software Development Specialist II
Change/Release Manager
1995 –1998 FINANCIAL AUTOMATION Ltd., Auckland (NZ)
Senior Analyst Programmer
Change/Release Manager
1995 EAGLE TECHNOLOGY GROUP Ltd., Auckland (NZ)
Manufacturing SYMIX Business Unit
Analyst Programmer
1992 - 1994 INFIN, Split, Croatia.
Banking Application Software
Senior Analyst Programmer
Change/Release Manager
1989-1992 FAS, Split Croatia
Banking Application Software
Senior Analyst Programmer
Change/Release Manager
1984 - 1989 BANK OF SPLIT, Split, Croatia
Banking Application Software
Analyst Programmer
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Haso Feratovic, Dipl.Oecc. Stiegweg 16a, 8303 Bassersdorf
****.*********@*****.***
PROFESSIONAL EXPERIENCE
IT Management Taking care of complete IT Infrastructure
Resource management and support
IT Infrastructure budgeting
Management of external IT, Telephone and Internet service
providers
Training and mentoring IT trainees
Release and Change Management
Responsible for Release and Change Management process
Problem and Incident Management
Daily IT Problem and Incident Management activities
Error tracking
Root Cause Analysis
Consultant at Customer’s site in various Banks
Software Migrations
Providing Technical expertise for installation and subsequent
testing of major software release.
Pre and Post Cutover Support
Quality Assurance Insuring QA of the whole Software Development Cycle
Application Management
Management and development of financial applications:
Stock Exchange
Banking
Credit Cards
Management, administration and development of websites
CRM (Customer Reporting Management)
Testing/Test Management
Complete testing cycle for very complex Stock Exchange,
Credit Cards and Banking applications:
Unit/ System/ Integration/ Regression/ Performance/
Functional/ Configuration/ User Acceptance Testing, Writing
Test Cases, Creating Test Plan
System Analysis Redesign of existing applications
Creating new procedures
Reorganisation of existing Data Base and creating of new Data
Base
Business/IT Analysis Analysing issues raised by business users
Review business specification and do the IT Analysis, including
priority, timelines and business impact
Prepare and review technical specification
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Haso Feratovic, Dipl.Oecc. Stiegweg 16a, 8303 Bassersdorf
****.*********@*****.***
Giving 1st, 2nd and 3rd Level Support to IT issues
Support
Customer Relationship Management
Presenting new software features to users
Consultancy at Customer’s site
Problem Solving
New requests processing
Customer Training and Tutoring
PERSONAL DETAILS
Date of birth: 07 November 1957
Citizenship: New Zealand, Croatia
Civil Status: Married
Work Permit: C Permit (Permanent residence)
EDUCATION AND FURTHER TRAINING
1976 - 1981 UNIVERSITY OF SPLIT, Croatia
Bachelor of Economic Science – Management
1972 – 1976 Classical Gymnasium, Split, Croatia
1984 - 2013 More than 20 various IT Courses, ITIL V3, Bank Course
LANGUAGES English Fluent
German Very Good
Croatian Mother Tongue
Slovenian Good
HOBBIES Mountaineering, Skiing, Cycling, Angling, Sailing
OTHER ACHIEVEMENTS
Feb – May 1983 Member of Croatian mountaineering expedition
”MANASLU SOUTH FACE”, Himalayas, Nepal
1981 – 1994 Member of Mountain Rescue Service, Croatia
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