Customer Service Manager
Resume:
SALIM KOTWAL
**** **** **** **., *******, Fl ****8
305-***-****, ***.******@*****.***
SUMMARY
A highly talented and hard working Management Professional with more than 26 years of experience. Looking to prove and gain stability through increasing sales and profit margins. Comprehensive levels like: store budget, analysis, inventory and shrinkage, assets and liabilities, customer service and excellent supervision skills to gain a Management position in the Food & Retail based Industry in making a positive contribution to the organization and helping to advance company profitability.
EXPERIENCE
08/07/2013-
Present
TOYOTA SALES ASSOCIATE
05/2013-
Present
SELF EMPLOYEE
Using plan-o-gram to fix gondolas, end cap, setting up merchandise
Store signage
Assisting the store manager for maximum profit
Maximizing sales potential, profit and loss, expense and shrinkage.
Setting and maintaining displays
Budget and expense controlling
11/2012-
04/2013
SELF EMPLOYEE
Sales
Selling refurbish cell phones, batteries, chargers, cell phone case covers and I-Pod/I-Phone cases
10/2011-
06/29/2012
TELL GLOBAL INC
Cell Phone Technician
Checking used cell phones, LCD, battery life and charge port to clean data/memory in order to manually work with the cell phone program.
Merchandising cell phones, and creating a statistical pricing strategy.
07/2009-
10/2011
BP FOOD MART/ VICTORY FOOD MART
Store Manager
Trained Associates to achieve better sales and statistical performances.
Led store inventory, and enhanced proper tools for visual displays
Maintain excellent sales goals on weekly basis.
08/2007-
03/2009
DOLLAR MART PLUS
Store Manager
Developed and built business from day one.
Created an initiative to build store from committing and opening doors of success through ambitious and innovative ideas in retail grocery.
Proven leadership qualities and exceptional customer service skills
Responsible for customer service levels throughout the store.
02/2007-
08/2007
DOLLAR GENERAL
Trainee Manager
Trained on scheduling, budgeting and expense control
Working on knowledge of merchandising and retaining a high volume role of multitasking for front-end staff, recruiting and taking initiatives for employee relation issues
01/1991-
10/2006
SUPER STOP CONVENIENCE STORE
STORE MANAGER
Developed and built business.
Increased sales yearly in order to compete with last year’s sales for better productivity.
Hired, trained, and supervised employees of the store, preparing work schedules, and enhancing performer’s ability to lead the store with minimal supervision.
Gained key product knowledge of company elements.
07/1984-
12-1990 FARM STORES
STORE MANAGER
Developed and built business.
Increased sales yearly in order to compete with last year’s sales for better productivity.
Hired, trained, and supervised employees of the store, preparing work schedules, and enhancing performer’s ability to lead the store with minimal supervision.
Gained key product knowledge of company elements.
07/07/1981-
01/1984
MITTAH MEMON HOUSING
ASSISTANT SUPERVISOR
Determine labor requirements
Dispatch workers to construction site
Interpret and explain plans to worker
Responsible for tools assigned on a daily basis
Supervising the workers for a mixture of 2 and a half parts of sand, one bag of cement, testing the concrete mix using the following steps:
Feel smooth when rubbed in two fingers of concrete.
When hand thrust in the cement bag, it should feel cool. The cement color should be gray, no lumps formation.
I know the following procedure that must be done for concrete testing.
Size of the cylinder: 4x8 inch (10x200mm) 6x12 inch (150 x30mm)
Temping rod 5x8 inch used for 6x12inch cylinder or 3x8inch for 4x8inch cylinder
Rubber hammer, shovel, hand held wooden float, scope, wheelbarrow, curing box, thermometer for temperature of freshly concrete sample collection
Sampling concrete for cylinder must be obtained in the middle of concrete load.
SKILLS
Social Media Relations (e.g. Face book, Twitter, YouTube, etc.)
Bilingual in Urdu, Hindi, and Gujarati.
EDUCATION
Government Boys School-1977
Government College (Associate Degree)-1979
Government College of Technology(Diesel mechanic)-1980
University of Karachi (BSC Degree)-1984
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