Customer Service Process Improvement
Resume:
Amanda Hobor
**** ********** ***** ***. * (Cell) 662-***-****
Columbus, Ohio 43224
***************@*****.***
Career Overview
I am an efficient and quick paced professional with excellent computing capabilities and multi-tasking skills. I am looking
to obtain a full time entry level position with a stable company who has a positive influence and desire to provide quality
service to consumers.
Qualifications
*Detail Oriented * Presentations * Team building/leadership * Operating Systems: Windows 7, XP, Vista, Windows 2003,
Windows 2008 * Customer needs assessment * Self-motivated* Vendor/Client relations * Excellent problem-solving
abilities * Strong analytical skills * Hands-on and proactive * Comfortable with change * Strong collaborative skills *
Excellent communication skills * Document management * Web content management * Brand development
Accomplishments
Process Improvement
Successfully trained 25 employees to use new operating system at Donatos Pizzeria.
Product Development
Worked on scalability and optimization of workout environment with Monster Sports Training.
Facilitated effective working relationships between client, partners and project teams throughout project
lifecycles.
Work History
Crew Member/Cashier
Chipotle Mexican Grill
7/2013-present
Provided customer service and quality food items for sale. Operated POS systems to facilitate cash, charge, and check
transactions as well as coupon processing.
Delivery Driver
Donatos Pizzeria LLC Columbus, Ohio
2009-2011
Delivered Pizza and provided customer service. Left to become full time student.
Personal Assistant
Monster Sports Training Columbus, Ohio
2008-2010
Maintained files and paperwork including invoices and payments, acquired sponsorship for events and
tournaments, communicating questions and/or concerns between clients and the owner, and used interpersonal
skills to create a comfortable environment for parents and children during training sessions. Left because the
person I was assisting left the company.
Education
University of Phoenix Received Managing Interpersonal Skills Certificate
Psychology Major
Full time student
References
Karen Thacker YourImageAdvantage.com
Donna Theisen E.C.O.T. (Electronic Classroom Of Tomorrow)
Robin Starks MedCo Pharmaceuticals
Aaron Thompson Self Employed Karate/ Piano Instructor
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