Development Management

André Tabron

Arlington, Virginia

Mobile No: 202-***-****

*******@*******.***

Objective

A skilled, qualified and talented information technology professional with more than eight years of experience in the IT Support and Development resulting in a focused, persistent and collaborative individual looking for a challenge and a company to grow with.

IT Support Experience

* 5 years of experience in IT industry using Microsoft Technology.

* System administration with Active Directory, Open Directory and MS Exchange for various platforms and environments with user accounts, distribution and security group creation and management.

* Configured, installed and maintained hardware and operating systems.

* Troubleshooting, installation, configuration and repairing computer systems.

* Experience with Remedy ticketing System.

* Special project design and implementation for software rollouts, hardware refresh, etc.

Web Development

* 4 years of experience in Web Development and Search Engine Optimization.

* Implemented CMS systems and ecommerce shopping carts through open source platforms Wordpress, Drupal, Joomla and Magento Ecommerce.

* Experience working complete SDLC process involving development, documentation, testing and maintenance.

* UI/UX development to create a seamless customer experience for a high traffic e-commerce website.

* Proficient in WAMP and LAMP environments.

Technical Skills

Web Technologies

.NET, C#, C++, PHP

Java Technologies

Java, J2EE, JavaScript

Databases

MS SQL, MySQL, MS Access, Oracle

Operating Systems

Windows 7,XP, Vista, 2000, 98, Server

Hardware Exposure

System Integrating, Trouble Shooting. Upgrading, Maintenance.

Platforms

Windows, Mac OSX, Linux, VM Ware

Software

AutoCAD, SharePoint, MS Office 2007/10, Remedy, Adobe CS3-6

Academic Credentials

Degree

Year

College/University

Percentage

G.P.A.

A.A. Computer Programming

2005

CHI Institute

Broomall, PA

11 %

3.79

Advanced Diploma

2000

Courtland H.S. Spotsylvania, VA

7.8%

3.91

Work Experience

Help Desk Georgetown Websites July 12 – Present

A leading development company centered around small business and

commercial design.

* Handled the tasks of tracking, documenting and monitoring minor and major problems.

* Responsible for supporting and installing all hardware and software applications.

* Responsible for upgrading and installing RAM, hard drives, any pc or mac related hardware.

* Coordinate problem resolution with user and engineering team.

* Demonstrate extensive knowledge of Microsoft Windows Operating systems.

* Trouble Ticket Management (Handoff, aging, escalation).

* Independently responsible for 100% of off-site repair and installations at over 175 remote locations.

Internet Web Advisor Intuit October 2010 – June 2012

A software company that develops financial and tax preparation software

and related services for small businesses, accountants and individuals.

* Web Development / Programming, Web Systems Administration (Apache, Linux, UNIX, MySQL, PHP, Subversion).

* Organic SEO (Search Engine Optimization) implementation and maintenance.

* Social Media Marketing Integration.

* Online Business Development, Marketing and Market Research, Technical and Creative Writing. As such, I Create complex back-end management systems including content management, e-commerce, customer relations and communication interfaces.

* The projects based on PHP in conjunction with various other web development technologies. PHP (pure PHP, PHP with frameworks), SQL (MS SQL, MySQL),

* JavaScript primarily for widgets (generic JavaScript, JQuery, AJAX).

* HTML and CSS. Designed layouts and templates for various small companies and individuals.

IT Support Team NOVA IT Specialists Sept 2005– Oct 2010

IT Support company based in Northern Virginia, offering various IT services such as

network support, data recovery, remote backup and maintenance.

* Provided phone and desktop support.

* Handled the tasks of installing operating systems on client sites.

* Administered and installed Windows 2000 professional and configured NTFS.

* Performed the tasks of troubleshooting basic Ethernet 10 Base-T and created subnet.

* Maintained connection uptime with QuickBooks Server.

* Handled the tasks of configuring WINS, DNS, TCP/IP and DHCP.

* Responsible for preparing audit policy like privilege use auditing and accounts management.

* Monitored and maintained driver signing by utilizing file signature verification.

* Maintained user security accounts for window 2003 including Desktop configuration, network connectivity, network access issues and printer connectivity.

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