Objective:
Use my customer service and interpersonal skills to promote rapport, as
well as provide world class service and prompt issue resolution.
Education:
Graduate John Jay High School Class of 2009
Northwest Vista Community College
Associate of Science in Computer Science
Expected Graduation Date: August 2014
Dominos Pizza Team Murph
11026 Culebra Rd
San Antonio, TX 78253
Dominos Pizza Deliver Expert June 2013 to September 2013 - Approx
30hrs/week
- Deliver to customer pizzas, sides, and drinks in a safe, timely, and
accurate manner
-Assist customers with menu choices and with customer service issues
-Take orders via telephone and assist in-store associates with daily duties
Marriott International
17319 San Pedro Ave Suite 400
Hollywood Park, TX 78232
Marriott Customer Care and Sales Specialist - February 2013 to April 2013 -
40hrs/week
- Assist guests with making national and international hotel reservations
- Assist guests with cancelling or changing hotel reservations
- Assist guests with any questions regarding hotel stays, rewards programs,
and more
Stream Global Services
6090 Zenith Court Northeast
Rio Rancho, NM 87144
AT&T Customer Lifecycle Management - October 2012 to January 2013 -
40hrs/week
-Assist customers with AT&T billing questions and issues
-Assist customers with AT&T mobile questions, upgrades, and support
-Assist customers with purchasing AT&T U-Verse, high speed internet, and
accessories.
-Document all customer interactions for record keeping purposes
Dollar Tree
6521 Paradise Blvd Nw # C
Albuquerque, NM 87114
Cashier/Freight Associate September 2012 to January 2013 - Approx
20hrs/week
-Assist customers with product questions
-Stock freight throughout the store in a quick and accurate manner
-Consummated sales transactions with customers
Sitel
4420 The 25 Way NE
Albuquerque, NM 87109
Starbucks Customer Service Representative - April 2012 to June 2012 -
40hrs/week
-Assist customers with Starbucks Card issues and queries
-Assist customers with store and product complaints, praise, and concerns
-Assist with and resolve Mobile Phone Application issues
-Document all customer interactions for record keeping purposes
The Home Depot
9115 N Loop 1604 W
San Antonio, TX 78249
Bay Integrity Associate - August 2011 to December 2011 - Approx 35hrs/week
-Scan product outs
-Maintain bay organization, price labels, and consistency
-Verify product counts
-Assist customers with product and home improvement project questions
Morning Freight Associate - March 2011 to August 2011 - 20hrs/week
-Place stock from overhead storage onto selling shelf and sales floor
-Use lift machinery to remove and place pallets from overhead
-Assist customers with product and home improvement project questions
Skills:
-Computer and mechanical troubleshooting and repair
-Email queue management
-Diplomacy