Sales Customer Service
Resume:
Reginald Blackman
**** ***** ******** ***** *******, GA 30017
********@*****.***
PROFILE
Motivated professional with a combined 15 years of Sales, Inventory,
Customer Support, and Management experience. Highly skilled and detailed
oriented in interacting with all levels across an organization-both
internal and external. Able to take ownership and accountability for all
processes and projects. Works well under pressure and tight timelines. A
self-starter and motivator; who works strongly independently or in a team
environment.
EXPERIENCE
Haana Management 12/2011-Present Grayson, GA
Property Management/Sales
Successfully research, inspect, and negotiate bids on residential property
throughout local area.
Analyze current market trends to ensure competitive offer.
Aggressively seek minimum investment property to ensure quick occupancy.
Fitness Resource, Inc. 12/2005 - 9/2011
Alpharetta, GA
Sales/Store Manager, 4/2006 - 9/2011
Managed one of the top stores in the entire company with progressive sales
growth.
Developed monthly forecasts to determine equipment trends, movements, and
needs.
Successfully achieved 40 percent monthly sales goal for store managers.
Proactively grew the business through cold calling, active selling of the
end user, and post- sale follow up using needs based sales approach.
Handled all customer service related issues for sales staff to insure
customer satisfaction and business retention
Analyzed store P& L statements, and recommended new promotions to maximize
profits.
Established long standing referral relationships with local doctors,
chiropractors, and personal trainers.
Created corporate accounts with human resources of various companies to
promote employee wellness.
Sales Representative, 12/2005 - 4/2006
Top producing sales associate in the southeastern sales division in the
first 4 months.
Attended local trade shows to promote current and future product lines.
Rapidly promoted to Sales Manager within 4 months.
Nordictrack, 5/2003- 12/2005
Dunwoody, GA
Sales/Store Manager
Managed the top store in the Southeastern region.
Contributed 10-15 percent annual sales growth.
Ensured the growth of the business by attending trade shows, cold calling,
active selling of the end user, and post sales follow up.
Proactively participated in team building conferences on yearly basis at
corporate office.
Designed effective local system to deal with all customer service related
issues.
WIS International, 5/2002 - 5/2003
Norcross, GA
Inventory Manager
Successfully managed, trained, and directed 75-100 employees in a fast-
paced environment.
Conducted and organized inventory control for major retailers throughout
the southeast.
Demonstrated analytical and problem-solving skills.
Planned all aspects of traveling which included hotels, transportation, and
scheduling.
Gathered, analyzed and approved data before sending it to corporate and
vendors.
Consistently achieved a 95 percent accuracy rate with all inventory teams.
LA Fitness, 4/2000 - 4/2002
Atlanta, GA
Sales Manager
Developed, trained and managed a team of 4-5 sales representatives to
become the number one sales team in the south.
Implemented new marketing techniques through cross networking with local
and surrounding businesses.
Achieved and surpassed monthly goals on a consistent basis.
Ranked in the top 5 percent in dealing with customer relations and
membership issues within the company.
Mediq PRN, 5/1995 - 4/1999 Smyrna, GA
Customer Support Representative
Promoting, servicing, testing, and delivering life support equipment.
Supervised on- going training and development of new and senior employees.
Ensured that customer expectations of quality life support equipment were
met.
Received outstanding recognition for excellence in customer service.
PERFORMANCE RECOGNITIONS
Certificate of Achievement 500k Club, Fitness Resource, 2008
Certificate of Achievement, Nordictrack, 2004
Employee of the month, 2004
EDUCATION
Gwinnett Technical College, Associate in Air Conditioning Technology, Fall
2013
Georgia Military College, Associate in Science American Studies
Georgia State University-Senior
Bachelor of Business Administration
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