Customer Service Sales

Shaina Hardman

***** ******* *****

Katy, Texas *7449

Cell: 760-***-****

******.*******@*****.***

Objective

To contribute to an organization's success through the use of my exceptional customer service, hospitality experience,

and administrative skills. My goal is to obtain an administrative position in a company, where I am able to use my

attributes to enhance company production and growth.

Skills

Solid customer service, administrative, and computer skills

Dedicated and driven as a hard-working individual

Ability to manage multiple tasks in a pressured environment Works

well individually and as a team player Detail

oriented and well organized Knowledge of

Microsoft software programs Excel, Word, Outlook, and PowerPoint.

Certified AED/CPR

Work Experience:

Residence Inn Marriott

Front Desk Agent

04/2012-10/2013

Maintain an inventory of vacancies, reservations and room assignments. Register arriving guests and assign to

available rooms. Answer enquires regarding hotel services and registration by email, telephone and in person. Provide

information about services available in the community. Respond to guests complaints and provide excellent recovery

solutions. Compile and check daily record sheets, guest accounts, receipts and vouchers using computerized systems.

Collect contact information from guests regarding future potential business.

Victoria’s Secrets

Sales Associate

10/2011-04/2012

Greeted and assisted customers. Was attentive to the customer’s needs and wants. Provided good communication and

problem solving skills to complete sales. Merchandising products and working knowledge of current trends in order to

communicate with customers and persuaded to purchase products. Met hourly sales goals. Provided excellent customer

service and answered any questions that the customers needed.

LA

Fitness

Front Desk Receptionist/ Day Care Provider

05/2009-current

Provide excellent customer service to gym members and prospects. Greeting and scanning member’s barcodes.

Collecting guest information regarding inquiring for membership plans. Contact members to update overdue balances

and upselling current memberships. Provide information on membership packages to new members and prospect

members. Responsible for keeping gym tidy and assist with instructions on all equipment if trainer or management not

available.

Education

Lone Star College studying Hospitality Management 01/2011-Current

Cypress Springs High School 11/2007-06/2008 Oceanside

High School 09/2004-11/2007

References Available Upon Request

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