Customer Service Representative

FERNANDO MARTINEZ JR.

**** ***** *****• SAN ANTONIO TEXAS, 78227•210-***-****

PROFILE

Strong organizational and communication skills. Able to establish work priorities,

Coordinate tasks, complete simultaneous projects with efficiency. Extensive

Experience in the areas of customer service, on the phone and in person,

billing, and account management . Very detailed oriented, with strong

experience in researching and resolving customer inquiries.

• Very responsible and self motivated.

• Interact well with diverse groups and establish strong rapport with internal and external

Customers.

• Present positive image to the professional community and public.

• Strong problem-solving skills in fast paced environment.

• Deliver excellent customer service.

• Research and maintain communication among customers and staff.

EMPLOYMENT

AFNI, 1560 Cable Ranch Rd. San Antonio, TX 78227

Accounts Manager for VERIZON, 6/2009 – 7/2010. Managed customer account inquires.

Promoted sales established new service and processed new service orders. Handled customer

Complaints and call backs. Data entry and any other tasks assigned. Credited customer accounts

on misleading charges.

CALLING SOLUTIONS, 2200 McCollough Ave San Antonio, Tx 78212

Customer Service Representative, 7/2010 – 3/2011. Specialized in customer account inquires and

Determined whether the customer was calling proper department for problem resolution and/or forwarded

inquiry to corresponding department.

KGB Deals (Verizon Communications Tech Support)

Technical Support Representative, 3/2011 – 8/2013. Diagnosed and repaired Copper Telephone issues for

Verizon communications. Received inbound calls regarding technical repairs, physical public repairs,

and weather damage repairs. Issued and dated maintenance visits, contacted local dispatch departments

for multiple west and east coast area codes. Notated customer complaints.

Blue Cross Blue Shield - Florida Blue

Enrollment Specialist. 9/2013 - present day) received inbound calls inquiring about enrollment in BCBS,

Florida Blue HMO, Regional PPO, and Florida Blue RX. Data entry for application. Informed client

about health benifits, procedures, and qualifications. Disclosed to the customers about detailed

enrollment procedures and regulations. Revised the application for customers and confirmed enrollment

with there Florida Blue Agent

EDUCATION

San Antonio School For Inquiry and Creativity (S.A.S.I.C)

REFERENCES APON REQUEST

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