Customer Service Manager

SHARON GREEN

**** ********** ***** **, *******, GA 30013 (C) 678-***-**** ***********@*****.***

Professional Summary

Motivated, professional individual with 20 plus years’ experience in Customer Service and Business

Management. Excellent communication skills, diplomatic, tactful and able to maintain focus under pressure.

Dynamic Customer Service Manager who leads diverse teams to achieve company goals. Accustomed to

handling sensitive situations with an outstanding reputation of efficiency, reliability, honesty and the ability to

adapt well to change.

Skills

Excellent time management skills Exceptional telephone etiquette

Skilled trainer Effective problem solver

Scheduling and Bookkeeping skills Exceptional interpersonal communication

Front and Back Office Operations Filing and data archiving

Microsoft Word and Excel Types 85+WPM

Work History

Customer Service 02/2003 to 01/2009

Big Lots – Stone Mountain, GA

Developed a reputation as an efficient service provider with high levels of accuracy.

Quickly and effectively learned and mastered all frontend and back office operations.

Monitored cash drawers in multiple checkout stations to ensure adequate cash supply including making

daily bank deposits and change orders.

Participated in physical inventory counts every time period.

Screened and trained all customer service staff.

Handled daily heavy flow of paperwork and cooperated with the accounting departments on invoicing

and shipping issues.

Customer Service Manager 02/2000 to 01/2003

Wayfield Foods – Lithonia, GA

Assumed ownership over team productivity and managed work flow to meet or exceed

quality service

goals.

Strong leader of customer support staff.

Accurately kept books, interviewed, hired and made schedules for most in store departments.

Developed and implemented an excellent organization plan for the front office.

Effectively ordered, received, stocked, shipped, organized and merchandised products.

Investigated and resolved customer inquiries and complaints in an empathetic manner.

Store Manager

02/1995 to 01/2000

One Price Clothing – Decatur, GA

Prepared program operating budgets, budget reports and other financial performance reports.

Successfully supervised a staff with two assistants and eight associates.

Excellent merchandising, data and inventory control.

Developed an outstanding store to store merchandising team.

Trained staff on operating procedures and company standards.

Education

Business Administration 2013

Georgia Perimeter College Clarkston, GA

Business/Medical Office Administration 2001

Georgia Medical Institute Atlanta, GA

Business Office Management 1979

Jefferson State College Birmingham, AL

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