Administrative Assistant Data Entry
Resume:
Alicia Cole Professional Summary
Professional Administrative Assistant who goes above and beyond basic administrative tasks and takes on multiple projects
at once. Excellent work ethic and strength in boosting company morale.
Acworth, GA 30101
Employment History
************@*****.***
Govt Insuring Specialist
2009 2011 PHH Mortgage, Mt. Laurel, NJ
• File original COE’s • Print, copy, ship & maintain tracking of FHA Technical Review files to appropriate
Homeownership Center • Print, copy, ship & maintain tracking of VA Quality Review files to appropriate
Regional Loan Center • Communication with closing/title agents, correspondents & borrowers to obtain
outstanding conditions for insuring • Log receipt of FHA/VA deficiency notifications and responses • Image &
index FHA and VA deficiency notifications into database • Image & index mail received and ensure delivery to
proper team player
Case Manager/ Customer Support
2007 2009 Benefit Personal Training, Collingswood, NJ
• Processed Personal trainer's paperwork. • Processed new client paperwork. • Customer support & Sales calls. •
Screened applicant resumes and coordinated both phone and in person interviews. • Answered and managed
incoming and outgoing calls while recording accurate messages. • Opened and properly distributed incoming
mail. • Completed data entry, tracked resumes and maintained the applicant tracking system. • Compiled
company information and related material and distributed it to candidates. • Assessed urgency and priorities
before accepting or declining appointments and meetings with the CEO. • Processed client rebate reconciliation,
reporting and check requests.
Account Specialist/Administrative Assistant
2007 2008 Progressive Benefit Solutions, Westmont, NJ
• Researching client/employee health insurance issues: claims, enrollments, terminations, ID cards, and
resolving questions in a timely manner • Manage account documentation (approval letters, policy changes,
endorsements, cancellations) • Update client & carrier database • Process prescription & provider claims •
Resolved administrative problems in absence of CEO. • Ordered and distributed office supplies while adhering
to a fixed office budget. • Directed guests and routed deliveries and courier services. • Answered and managed
incoming and outgoing calls while recording accurate messages. • Greeted numerous visitors, including VIPs,
vendors and interview candidates. • Processed client rebate reconciliation, reporting and check requests
Customer Data Coordinator (Admissions & Accounting)
2005 2007 Genesis Healthcare, Pennsauken, NJ
• Ensured information across all systems and files is accurate. • Coordinated census, facility profile. • Held
responsible for all basic computer demographic data, bed availability, and other information critical to managing
customer information as required. • Assured that customer financial records are accurate, complete and reflect
charges for all services provided and goods consumed. • Entered all utilization data and charges for: room &
board, anxillary services, respiratory services, ambulance, NeighborCare, barber & beauty and laundry. •
Responsible for updating bed availability, process billing adjustments. • Ensured center readiness for month end
processing. • Supported month end closing activities and accounts payable.
Education
• Pennsauken High School, 1997 2000 Diploma Received
• Camden County College, 2000 2002 AS Business Administration Degree Program
• University Of Phoenix, 2002 2003 BS Human Services Management Degree Program
• Walden University, Present BS Forensic Psychology
Additional Skills
MS Word, Excel, QuickBooks, AS400, Microsoft Outlook, PowerPoint, Payroll, Invoicing, Typing: 45
55 wpm, 10 key functions, Switchboard, Mailroom, JD Edwards program, Encompass, 12,000 data entry
keystrokes, professional phone etiquette, excellent communication skills, database management,
advanced clerical knowledge, multi line phone proficiency
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