Customer Service High School

Allison M Tunstall

**** *** **

Vicksburg, MS ***80

601-***-**** (H) or 601-***-**** (C) or 678-***-**** message phone

******************@*****.***

Customer Service Professional

Profile

* More than 10 years' successful experience in customer service and

support with recognized strenghts in accounting maintenance, problem-

solving and troubleshooting, staff support, and planning/implementing

proactive procedures and systems to avoid problems in the first place.

* Possess solid computer skills.

* Excellant working knowledge using both IBM and MAC systems, Lotus 1-2-

3, Micros oft Excel, Word Perfect, Spread sheets, Microsoft Word and

others.

* Ability to train, motivate and supervise customer service employees.

* A team player, acknowledged as "Total Customer Service Professional".

* Developed plans, conducted interviews, weekly training assessments,

payroll, filing and maintained and updated accurate inventories.

Synopsis of Achievements

* Trained with Homeland Security in Anniston, AL.

* Instructor for NAED (National Academy of Emergency Dispatchers)

Employment

* River Region Health System 2008-present

* Unit Secretary

Entered all Dr's orders, radiology reports and lab work. Answering

multiple phone lines.

Training all new employees and secretaries on the med-surg floors.

Maintaining privacy for patients and families. Constantly seeking new

ways to improve customer service. Handled all processing of inventory.

* Vicksburg-Warren E-911-****-****

* Dispatch Supervisor

Answered multiple phone lines, conducted weekly assessments.

Conducted stress and behavioral interviews, background checks.

Trained and supervised all employees on all shifts.

Helped create and implement agency policy and procedure handbook.

* Vicksburg Police Department 2002-2005

Front Desk Clerk/Dispatcher

Took payments for bonds, tickets and fines. Sworn Deputy court clerk.

Took citizen reports/complaints, did background checks,

fingerprinting, photoing for employment reasons and criminal

reasons.

* Education

* Berkeley College Berkeley, CA

Associate Business

* Vicksburg High School Vicksburg, MS

* References Available upon Request

Contact this candidate