Customer Service Sales
Resume:
Thomas T. Lee
**** ***** **** ( Centreville, VA 20121 ( ********@*****.*** (
Qualifications Relevant
to the Requirement
Professional Experience
5+ years of IT knowledge,
Knowledge of refreshing
systems, imaging systems,
and maintaining systems,
Mobile development in IOS
, android, and
blackberry. Remote server
management and windows
ticketing management as
well as Office and
Microsoft Project
experience. 6 months
experience deploying and
configuring NOC software
using OpenNMS.
I am a dynamic, savvy, and highly motivated trained professional. Below
is a summary of my experiences as well as a workup of all my technology
knowledge to this point I gain more skills daily and continue to grow in my
technology knowledge.
I have studied technology for all my life and currently it is my career
goal to become a computer network security specialist. In my current
position, I am working at Webtriangle as a network analyst. I currently
work closely with the security specialists in deploying and configuring
networks ranging from 100 to 200 computers and maintaining the current
networks for other small wireless companies. I am currently working on
deploying a small scale network for a local real estate business. Along
with my position I am also tasked a quarter of my time working on writing
technical manuals along with administrative duties such as processing
various legal documents and patents. Before, I was working as a manager at
a Verizon store where I learned more about new wireless security and
repairing various systems from our manufacturing vendors along with sales.
I learned how to blend customer service skills with my knowledge of
wireless and IT security to promote the products. During my experience
working at the Verizon store I helped to increase sales by 15% percent and
helped market the store and increased profitability. I also worked as a
computer repair technician and worked repairing all parts of the hardware
and solder laptop components. I have also worked in the medical field when
I was attending primary school which helped to instill a professional work
habit and gauged my interest in electronics and IT.
I have installed networks at Christian Daycare center as well as run a
small business installing networks in Fairfax and fixing computer and
network related problems for my friends and small businesses. I currently
monitor their network monthly, including their web and email usage. As
well as fixing any hardware problems with their Xerox printers as well as
their IBM/Dell computers and Cisco routers.
Core Competencies
Technology Yrs. of Last Used Proficiency
Exp. Level
Business Systems Analysis 3 2013 Expert
Windows Ticketing Systems 8 2013 Expert
Desktop Refreshes 6 2013 Expert
Microsoft Office 10 2013 Expert
MS Projects 6 2013 Expert
Windows Server 4 2013 Expert
IOS Development 4 2013 Expert
Apple hardware knowledge 6 2013 Expert
IT Project Management 1 2013 Novice
Customer Relations 10 2013 Expert
Help Desk Management 8 2013 Expert
CCNA 1 2013 Novice
Remote Desktop Support 3 2013 Expert
Blackberry Support 4 2013 Expert
Printer Network Support 10 2013 Expert
POS Application System Support 6 2013 Expert
Computer Repair Specialist 2 2013 Expert
Android development 2 2012 Expert
Professional Experience
Network Analyst
Webtriangle, Ashburn VA February 2013-
Current
. Responsible for maintaining current networks for small wireless
company
. Deploying new routers and switches for mid-level IT firm
. Technical manual written for OpenNMS implemented systems
. Presentations with prospective clients of our own personalized NOC
systems
. Installing and configuring ticketing systems and integrating multiple
manufacture access points across WLAN
. Running simulations for critical and noncritical events on vendor
software across the U.S.
. Currently working with business development team to implement new
strategies into the current NOC system
Store Manager
January 2013-June 2013
Wirelesszone (Verizon Retailer) Herndon, VA
. Maintained local network for POS systems
. Managed a small group of employees and their payroll
. Increased daily and monthly sales goals for the local district
. Implemented new marketing strategies for bringing in new customer
sales by 10%
. Organized training classes for customers and employees on a weekly
schedule to inform end users on Android and iOS operating systems.
. Educated consumers and utilized excellent customer service skills.
Computer Repair Specialist June
2012 - January 2013
Cedarpc, Chantilly, VA
. Repaired and rebuilt new computer desktop systems for business and
consumer clients
. Soldering of laptop components for customized laptop configurations
. Handled all RMA requests for various computer network equipment
including switches hubs and routers
. Testing computer parts and placing new items in POS systems for online
and store sales
Laboratory Technician 2000 -
2009
Virginia Commonwealth Uni. (Richmond VA) 2004-
2009
. Conducted experiments on various small rodents including mice and
guinea pigs in multiple behavior test and analyzed the results using
SigmaPlot
. Improved grant applications for employer by submitting RFP requests
with government and business clients for new projects using online
databases
. Administrative duties such as grant applications and paper research
. Repaired large scale electronic boards and various electron
microscopes for department usage
Medical College of Wis. (Milwaukee, WI)
2000- 2004
. Integrated windows network for laboratory of 20 computers
. Conducted micro biology experiments and animal breeding for lab usage;
special gene therapy mice
. Back up of computer and recorded tapes of experiments for lab
personnel
. Tested and improved LAN for various computers and managed data for lab
personnel
Migration Information Technology Projects:
. Upgrading from XP to Windows 7, Office 2010, and Internet Explorer 8.
. Server migration from 2003 to 2012
. Exchange 2003 to 2010 migration
. Blackberry migration from OS 6 to 7.1
. IOS migration from iOS5 to iOS6
. Apple migration from Leopard to Snow Lion
Technology Skills:
Operating Systems:
Windows 98/NT/2000/ME/XP/2003/Vista/Windows 7/Windows 8 and Server
2003/2008/2012, DOS, HP-UX, Open BSD, Novell NetWare, Open NMS, Linux,
Novell Netware, Apple Tiger, Leopard, and Lion, Google Android, Blackberry
7 and 10.
Networking:
LAN/WAN, Ethernet (10/100/1000), RDP, IPSEC, WEP, VPN,, TCP/IP, IPX, DSL,
Fiber Optics, Firenet, 802.11a/b/g, DHCP, WINS, Cisco routers, Cisco
Switches, Cisco VOIP Servers, DNS, ICA, T1/T3, Frame Relay, ISDN,
Wireless, 3G, satellite, Linksys, Netgear, SMC, firewalls, Exchange Server,
Terminal Server, Enterprise Fax Server, RAID, NFS, Backup, Jumpstart, IP on
Solaris, VPN, routing and baystack switches, routers, hubs
Education:
IT Networking Security A.S. 2011
J. Sargent Reynolds CC
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