Customer Service High School

Vitalie Lapicus

Kitchener, ON

Phone: 226-***-****

E-mail: *******.*@*******.***

SKILLS & QUALIFICATIONS

Spoken languages : English, Russian, Romanian and Moldavian

Demonstrated working ability with common hardware server and workstation

platforms

Practical experience with Simply Accounting, ACCPAC, Microsoft Office Word

, Excel, Internet, Power Point, Access, Outlook

1 year experience in customer service and sales

4 years of experience in Food and Beverage service

Productive worker with solid work ethic who exerts optimal effort in

successfully completing tasks

Highly organized and results oriented with demonstrated flexibility in

adapting to a constantly changing environment

Task oriented and able to work well as part of a team or on my own with

minimal supervision

Personable professional whose strengths include cultural sensitivity and

ability to build rapport with a diverse workforce in multicultural settings

Energetic personality, positive attitude, fantastic work ethic

Team player, self motivated

Strong relationship builder and communicator; with a thorough knowledge of

solicitation and negotiating techniques.

Job task planning and organizing

Innovative problem-solver who can generate workable solutions and resolve

complains

Enthusiastic, knowledge-hungry learner, eager to meet challenges and

quickly assimilate new concepts

Taking charge when necessary and supervising people and/or tasks

Exceptional listener and communicator who effectively conveys information

verbally and in writing

EDUCATION

Eastern College

August, 2012- November, 2013

Business Administration Diploma

Fredericton, NB, Canada

Canadian Institute of Management Certificate

Laubach Literacy Inc.

September, 2011- June, 2012

Studying for a English language certificate of achievement

Fredericton, NB, Canada

State University of Moldova

September, 2004- June, 2008

Studied for a Law degree - Not completed

Chisinau, Moldova

Gura Bicului High School

September, 2001- June, 2004

Graduated and received a high school and baccalaureate diploma

Gura Bicului, Moldova

Gura Bicului Grade School

September, 1992- June, 2001

Graduated and received a gymnasial diploma

Gura Bicului, Moldova

WORK HISTORY

Shannon & Buffett

October, 2013 - November, 2013

Chartered Accounts, Co-op

Fredericton, NB, Canada

Monthly, quarterly or annual data input and other accounting functions

Preparation of bank reconciliations

Reviews of financial statements

Billing and Collections

Preparation of bank confirmation

Charity returns and filings

Diplomat Restaurant

June, 2009 - August, 2013

Line Cook

Fredericton, NB, Canada

Work with the chef in the preparation and cooking of a variety of foods,

involving complete or individual dishes

Supervising the staff when kitchen chef is absent

Practice safe handling procedures of all food

Maintain a clean and sanitary work area

Stock kitchen work station for following shift

Madison Foods Grocery

June, 2008 - May, 2009

Store Produce and Costumer Service Clerk

Ennis, MT, US

Assist customers with returns, purchasing store protection plans and

service packages

Assist with new employee training including store policies, services,

financing options and register operations.

Answer telephone inquiries from customers and stores regarding the status

of units and other service issues.

Maintain store appearance and product presentation to company standards

Ensured customer needs were met, complaints resolved

Maintain inventory records of the goods and supplies of the store

Checking invoices and verifying the produces accordingly

Following and completing all tasks assigned by the manager

Keeping track of all the sold produce and placing purchase orders

accordingly. Ensuring that the quality of the produce complies with the

company standards

Reporting any damage loss or discrepancy in the produce of the store

Maintaining cleanliness and standards of the work area

REFERENCES

Available upon request

Vitalie Lapicus

2

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