Project Manager Engineer

LaMone Alexander

**** ***** *******

Sugar Land, Texas 77479

C: 281-***-****

Email: ******.*********@*****.***

Summary of Qualifications

Seventeen years of experience encompassing Engineering, Technical

Management, Project Management and Consulting concentrating in the areas

of Telecommunications Technology, Network Engineering/Design and

Information Technology. Supported, Engineered, Trained and Managed Field

Technicians, Technical Support Staff, Business Sales Teams and IT staff.

Successful at increasing Business Productivity and Morale while delivering

Results. I am a self-starter that continuously strives for excellence and

strives to be the Best.

Education

Baylor University - Bachelors degree in Telecommunications/Technology.

Waco, Texas

New Horizons - Cisco (CCNA). Houston, Texas - 2002

Professional Experience

Xerox Business Services - Houston, Texas: (Calpine Corp.)

Service Delivery Manager/PM: (May 2012 - present)

Supported the fulfillment of the company vision for prompt and professional

client services through motivation and leadership. Oversaw the day-to-day

implementation and operational aspects of the client relationship.

Developed strategies needed to achieve agreed upon service levels. Managed

the setup and delivery of services. Worked with the client to manage

priorities and expectations. Managed the requirements definition process

and ensure that system specifications accurately reflect client

requirements. Built effective liaisons to manage the transition from

implementation to ongoing client delivery. Subject matter expert

regarding the application of business objectives and alternatives for

service delivery. Responsible for building a cohesive team by championing

quality, integrating team efforts through status meetings, sharing

appropriate information, and building depth of expertise. Managed

finances for the account, including invoice creation, timely receipt of

client payments, and other P&L responsibilities. Collaborated with other

senior managers to establish strategic plans and objectives. Maked final

decisions on administrative or operational matters and ensures operations'

effective achievement of objectives. Worked on issues of diverse scope

where analysis of situation or data requires evaluation of a variety of

factors, including an understanding of current business trends. Advised

subordinates to meet schedules and/or resolve technical problems.

Developed and administered schedules, performance requirements; may have

budget responsibilities.

Verizon Wireless Communications - Houston, Texas:

Network Engineer/Project Manager: (August 2008 - May 2012)

Responsible for Engineering, Planning and Project Managing for multiple

platform elements and services while executing a personal capital budget of

more than 10M to grow the regions plan to develop long term cost-effective

solutions for; EVDO/LTE data related projects, the transport and switching

of cell site, PSTN and Packet Data Network traffic. This includes utilizing

the internal PDSN, tandem network, microwave, and fiber infrastructure, as

well as, Interexchange and Local Exchange Carrier (LEC) leased

facilities. Collaborated with cross-functional groups within the Houston

Gulf Coast Region and other Regions across the South Area for the success

of the HGC Region. Negotiated with Multiple Major Vendors including

Cisco, Starent, ALU, GDT etc. to ensure that we maintain path, switch, and

vendor diversity where economically justified; devised routing schemes as

required to prevent blocked Data sessions. Played a lead role in vendor

management by documenting and tracking key service indicators; and actively

participates in quarterly vendor meetings. Worked with Maintenance

Engineering and Corporate planning to develop standards and guidelines as

necessary to ensure network integrity. Evaluated vendor RFQs as required

to cut PO's. Responsible for compiling Regional Critical Triggers reports

each month for EVDO and Packet Data efficiencies and lack thereof.

Responsible for ongoing modification of forecast to reflect changes in

traffic patterns; and provides capacity requirements to vendors for

equipment and facility planning. Develops the regional capital/expense

budget and equipment planning to ensure that they cover forecasted

requirements. Supported the region to increase their transport network

efficiency and reduce expenses. Developed configurations on the Network

that were imperative for the success of LTE/Evdo. Recognized by the

Region as a key contributor in bringing up LTE in the Region and the Legacy

Alltel Merger. MOP creation, outage support, Monitor Data Network

Performance parameters (IP design and utilization, capacity, link

utilization, CPU utilization, Memory Utilization, Dropped Packets,

Throughput, Latency, QOS, LAG, configuration standards, etc.) and engineer

systems accordingly. Managed large complex additions and changes to the

Mobile Switching Centers (MSC), using standard and nonstandard processes.

Provided Subject Matter Expertise on all aspects of the data switch

engineering. Trained new team members.

Verizon Wireless Communications - Houston, Texas:

Supervisor of Technical Support: (July 2005 - August 2008)

Responsible for Optimizing and Efficiency of the Data Network, Voice

Network, CPE and Software related Technical issues. Responsible for a

team of 13 Technical Support Coordinators that provision and program

company Switch settings related to the aforementioned issue types.

Calibrate and Troubleshoot Area initiatives as it relates to Business and

Consumer account types. Responsible for delivering results on company

expectations and developing employee areas of opportunity in efforts of

creating an excellent customer experience with VZW. Responsible for

actively coaching and developing subordinates. Prepared presentaions to

present to upper leadership explaining details of new technology.

Responsible for training my teams as training dept was vanquished.

Interviewed and hired additional staff. Collaborated with subordinate

supervisors, customers, and/or functional peer group managers, normally

involving matters between functional areas, other company divisions or

units, or customers and the company. Often lead a cooperative effort among

members of a project team.

Tomahawk Solutions - Houston, Texas:

Network Support Analyst (May 2003-July 2005)

Responsible for all facets of Computer/Server, LAN/WAN, Wireless LAN

Networking, Data Consulting, Desktop Administration and Software

Integration. Responsible for all Customer Premise Networking tasks.

Enterprise software design and implementation. Design and Installation of

Business POS systems and Data Procurement Software. Created viable

Network solutions for small to medium sized business customers.

Responsible for project managing our technicians to completion of customer

installation and turn up. Pulled and dropped LAN/Cat 5 cable. Built LAN

connection cables and Wireless connections. Consulted and installed

customers Software, OS, Office, Virus Protection, etc. Configured E-mail

Software, designed and built Websites using HTML editing. Integrated and

Upgraded customers Software/Data solutions. Selected Customer bandwidth

requirements based on customers Network/Software structure. Installed and

configured Routers, Switches and Hubs as needed. Upgraded CPU's internal

cards and hardware as needed to optimize computer performance. Identified

and fixed all problem PC's and laptops to boost network performance. Made

Software upgrades as needed to boost network performance and security.

Adelphia Business Solutions - Houston, Texas:

Sr. Sales Engineer (April 2000-May 2003)

Served as Houston's High Speed Data Operations Engineer, Technology

Consultant and Regional Telecommunications Technology Trainer.

Responsible for creating Large Scale Data/IP solutions, including

forecasting, deployment, engineering and project management. Designed and

Implemented Frame Relay Network solutions, LAN/WAN Network, Wireless

Network, IP VPN Network and other Inter-networking solutions.

Troubleshooting of customer premise Data Equipment after transport

deployment. Analyzed Regional cities Topology to deploy proper Data

Switch Equipment for Data turn up. Managed and Supported all customer

Data Service turn-ups including Order Implementation, Physical and Software

Cross-Connections, Channel Bank Mapping and Data Switch/Router

Programming. Project Managed the implementation of all Regional Products

and Services including Internet, Frame Relay and ATM, DSL, Private Line

Data Circuits, Free Space Optics, Collocation and Data Banks. Responsible

for providing Technical analysis and Technology Training for all Regional

Business Executives, Managers and Technical Consultants while assuring

proper customer requirements and Translating of Products and Services into

viable and workable Data and Voice communication solutions. Assisted in

Executive presentations to Regional Business Customers. Facilitated all

Network Central Office (Lucent 5ESS) Tours to Regional Business Customers

to explain the Adelphia Voice and Data Network Operations and pertinent

details of how their service would be delivered. Profit Loss and

Budgeting responsibilities as well.

ICG Communication Systems - Houston, Texas:

Sr. Technical Consultant (Oct. 1999 - April 2000) (bankruptcy)

Sr. Consultant for a group of 5 TC's. Responsible for Voice and Data

Network Topology for Area Business customers. Responsible for assuring

proper Design of Area Voice and Data Circuit configurations. Support

Engineer for all Voice and Data Area Switched orders. Worked along side

operations and Sales to assure proper transport design. Served as the

Subject Matter Expert on all product offerings, by providing product and

technical training to the Business sales force. Provided Financial

Analysis to determine financial feasibility of specific customer solutions

by coordinating with appropriate internal departments, equipment vendors

and Translations. Functioned as Project Manager for the installation for

Area Data and Voice Network Equipment. Visio Design layout reports for

proper CPE deployment and installation.

MCI Worldcom Inc. (Verizon Business) - Sugar Land, Texas:

Sr. Circuit Design Transport Engineer (March 1997- Oct. 1999)

Lead Engineer for several Major United States cities. Including Houston,

Dallas, Phoenix, LA and Portland. Engineered and Designed circuits for

Local Switched and Fiber circuits, including but not limited to DS0, T1,

DS3, OCx, unbundled loops and subscriber trunk facilities for the Nortel

DMS 100/250 and Siemens EWSD switches. Provided Transport Design of

facilities between remote and Host locations on MCI's SONET based network

to include STS-1, OC3, OC12, OC48 Fiber. Provisioned Circuits associated

with meeting customer turn up dates including circuit engineering, CARE,

LNP, coordination of internal and external organizations. Interacted

daily with Install Techs, network Capacity Planning and Network Topologist

to ensure order completion and forecasting. Issued ASR's to LEC's and

CAP's using online Telnet systems for LEC last mile transport. Responsible

for ordering Channel Bank cards for Switched customers not connected to

MCI's Synchronous optical network or PBX. Line-side Switch Translations on

the DMS.

MCI Worldcom Inc. (Verizon Business) - Sugar Land, Texas

Supervisor of Technical Support (March 1995 - March 1997)

Lead a team of customer support technical reps to assure quality assurance

was met. Coached and developed subordinates for optimal performance.

Brief Technical Comprehension

Operating Systems: Microsoft O/S X, Dos, UNIX, Linux, Mac, Junos,Cat-OS,

IOS-XR .

Network Protocol: TCP/IP, Ethernet, Token Ring, Novell, DNS, DHCP, OSPF,

BGP, VOLTE, VOIP, CDMA, etc

Software Applications: ERP Software, POS Software, Data Procurement

Integration Software, Hyper Terminal, Microsoft Office including Front

Page, Attach-mate Extra, Lotus Express, Mailroom Lotus Notes, Remedy, TSO

Mainframe, 3270 Emulation, Visio and Network-Tools, People Soft, Tibco,

NSPS, Solerwinds, E-Health, Cisco ANA, Oracle, Allegro, Peoplesoft, AIX,

SCADA, etc.

Hardware: ATM CBX 500, Cisco, Marconi, Juniper Routers and catalyst

Switches, Fujitsu Fiber Muxes, Channel Banks, PBX/Key Phone systems, Lucent

5ESS, Nortel DMS 500, Siemens EWSD, Titan 5500 (DACS), Lynksys Wireless

Routers, Laptops, PC's, CRS Routers, Network sniffers,, EMC servers, Dell

Servers.

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