Customer Service Loss Prevention

Location:

Posted:

December 16, 2013

Raven Alexandria Lewis

*****.*******@*****.***

I am a positive and enthusiastic person. With an attitude that has the desire, drive and ability to thrive within a

challenging and fast paced work environment.

Education

University of Phoenix

Bachelors of Science in Accounting

Expected Graduation: December 2014

Qualifications/Certifications

• A Squirrel/Aloha POS

All MS Programming

• Q 10-key Certification

QuickBooks knowledgeable

• L 38wmp

LPG Guard-Card Certified

Work Experience

South Park Transportation Houston, TX 01/13-Present

Office Manger

Responsible for setting up, managing and overseeing the operation of several contracts with various vendors; Assist

with new hire interviews and application process; Ensure that all requirements are met and all employees are within

compliance; Manage the daily operation of the office; Supervise employees and staff. Provide outstanding customer

service and client retention; Provided quarterly spreadsheets to upper management and owners.

United States Postal Service Concord, CA 01/10-12/12

Lead PSE Clerk

Providing outstanding customer service; Knowledgeable in various products and services; Passport certification;

Handle vas amount of cash and checks on a daily basis; Responsible for dispatching banks from several locations;

Safeguard all accountable banks, items, and mail and ensuring they are being processed in an timely and efficient

manor; Guarantee problem resolution with difficult customers; Ran reports and closeout at the end of each business

day; Traveled between various locations and provided assistance to sub-stations to ensure the completion of the work

day was done and adequate to managements standards.

Monument Security Sacramento, CA 09/11-02/12

Loss Prevention Agent

Safeguarded the assets of a grocery store by apprehending anyone attempting to steal merchandise or destroy store

property; Deterred theft during the hours of operation by shoplifters, vendor representatives, delivery personnel and

even store employees; Prepared loss prevention and security reports for management and local police departments in

order to testify in court against the suspects that were apprehended.

*References available upon request