Customer Service Medical Billing
Resume:
B rittany I. McCann
San Antonio, TX 78245
brit ************@*****.***
Career Objective:
To utilize skills acquired during my professional career; to work in a challenging
and supportive environment that encourages growth and opportunities.
Work Experience:
United Healthcare, Physicians Health Choice. M arch 2013-Current .
• Processed enrollment applications, cancellations and denials while CMS guidelines
were met and compliance was achieved.
• Trained and coached new team members.
• Pulled daily reports in an Excel format that was generated by customer service for
members wanting demographic updates.
• Checked enrollment packets for completion and accuracy.
• Performed daily administrative duties.
• Preformed daily Quality analyst duties.
KC I, Kinetic Concepts I ncorporated . J une 2012- February 2013
• Emailed field representatives and Home Health Agency’s to obtain missing or
additional information needed for a patients account.
• Pulled daily unbilled reports of aging accounts and worked them by priority.
• Experienced in submit ting referrals and authorizations for the DME product and
supplies to various insurance companies over the phone, via fax, and online portals.
• Released orders for delivery and claim billing.
• Contacted insurance companies to follow up on authorization status, benefits and
eligibility.
P rogressive Billing, Medical Billing Service. M arch 2010- June 2012
• Obtained daily logs of number of patients billed for that day and dollar amount
b illed.
• Daily routine duties included: Billing, payment posting and collections
• Worked with all major and small insurance companies; BCBS, Aetna, Tricare,
Medicare, Medicaid, Sedgwick, U MR, etc.
• Accountable for follow up on high dollar accounts and resolving delinquent accounts.
• Process medical claims with accuracy.
Education
• William Howard Taft H.S 2004-2008
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