Investiagtor

Julie A. Milks

**** ********** ****, ************, *******, 46058

317-***-**** Cell

EDUCATION

Ball State University, Muncie, Indiana

August 1987 – December 1991

Bachelor of General Studies (BGS)

Minor: Interpersonal Relations / Counseling Psychology

Trinity University, Deerfield, Illinois

March 1992 – August 1992

Ethnographic Research: I Worked on a team with 11 other individuals doing field

research of minor people groups in Kazakhstan, Central Asia. Research techniques

employed: interviewing, establishing, building and maintaining relationship with

nationals and observing the culture.

WORK EXPERIENCE

State of Indiana, Department of Child Services, Tippecanoe Office

Family Case Manager: September 2010 - February 2012

Job Responsibilities: Managed an average of 15 families who had a child in

need of services due to abuse or neglect; Conducted face-to-face interviews and

held monthly Team Conferences with the families; Arranged services for parents and

children; Worked with multiple agencies in coordinating services; wrote court

reports and testified in court.

State of Indiana, FSSA, Office of General Counsel, Bureau of Investigation

Special Investigator: September 2002 – May 2008

Job Responsibilities: Substantiate or unsubstantiate fraud referrals by gathering

information, including face-to-face interviews, inquiries to state agencies and private

companies, observation, searching public records and other means as required;

Maintain good contacts with other agencies and professionals; Prepare concise,

accurate well written reports; Work with local prosecutors on criminal cases, which

includes preparing case documents and evidence for trial; Prepare subpoenas and

affidavits; Work closely with law enforcement as needed; Utilize written and oral

communication skills; maintain good organization and time management.

State of Indiana, FSSA, Consolidated Training Unit

Trainer: January 2000 – September 2002

Job Responsibilities: Presented training modules to new employees; Provided a

suitable learning environment; Developed, prepared and presented new curriculum for

ongoing State training.

State of Indiana, FSSA, Marion County Office of Family and Children

Benefit Recovery Caseworker Supervisor: April 1998 – January 2000

Job Responsibilities: Reviewed all fraud cases being submitted for criminal action;

insured all necessary paperwork, case file information and documentation was in place

for all cases referred for investigation; worked closely with investigators in answering

questions regarding cases under investigation and/or policy questions; conducted

investigation training for experienced and new caseworkers; insured appropriate

action is taken on all completed investigations. Other responsibilities included:

supervising 6 Benefit Recovery Caseworkers and 1 Clerk; evaluating employee

performance and productivity; conducted interviews for new employees.

I also served on the Fraud Task Force Committee, which met monthly to semi-monthly

with individuals from other counties in Indiana to discuss issues relating to welfare

fraud.

Benefit Recovery Caseworker: August 1997 – April 1998

Job Responsibilities: Determined when a payment error occurred in Medicaid, Food

Stamps, and/or TANF; determined if the error was an agency error, client error or

intentional fraud; desk investigation into alleged fraudulent cases; prepared cases to

be presented for criminal, civil, or administrative action; worked together with

individuals from our agency and other agencies in a common goal to increase our

payment accuracy in Marion County and in Indiana.

Public Assistance Caseworker: May 1994 – August 1997

Job Responsibilities: Maintained an active caseload of up to 250+ cases; conducted

approximately 25 – 30 interviews per month with the public to determine eligibility for

Medicaid, Food Stamps, and/or TANF; drawing out relevant and sometimes hidden

information from applicant during interviews; explained laws, policies and procedures

to applicants in ways which are comprehensible; minor investigations into alleged

fraudulent cases. I also participated on a committee that established county

procedures for referring investigations.

Pathologist Associated, Muncie, Indiana: October 1992 – May 1994

Customer Service / Front Office Clerk

Job Responsibilities and Skills Acquired: Gained extensive experience in communication

with clients concerning general inquires, problem solving, and better use of our

services; team work an cooperation in an office of 7; computer data entry and

retrieval; medical terminology.

Contact this candidate